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Open nowPosted 6 hours ago

Partner Operations Lead

Despegar90 open roles

Where
Cancún
Work mode
Hybrid
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Your applicationOpen nowPartner Operations LeadDespegar · Cancún

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Despegar's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Despegar postings stay open a median of 7 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 6 hours ago

Despegar median: 7 days open

The posting

Somos Despegar, parte del ecosistema de Prosus, y hace más de 25 años revolucionamos la forma de viajar en América Latina ✈️. Construimos tecnología que transforma experiencias y conecta a millones de personas con sus sueños de viaje.

Buscamos talento que piense en 10x, actúe con autonomía y genere impacto real. Si te apasiona innovar, aprender rápido y construir en equipo, este lugar es para ti

Buscamos una persona con experiencia en liderazgo operativo, capacidad analítica y fuerte orientación a resolución. Liderarás al equipo de Partner Operations Analysts y participarás directamente en los casos de mayor complejidad o impacto.

Tu responsabilidad es garantizar que cada demanda tenga diagnóstico, prioridad, responsable, comunicación y seguimiento hasta su solución, manteniendo altos estándares de calidad y experiencia para el partner.

¿Cómo generas impacto?

  • Liderazgo y desarrollo. Definir objetivos, acompañar performance y conducir feedback, coaching, entrenamiento y planes de desarrollo.
  • Operación hands-on. Resolver y destrabar casos complejos o críticos, apoyando al equipo en picos de volumen.
  • Priorización de demanda. Organizar la fila considerando impacto en venta, urgencia, SLA, capacidad y criticidad del partner.
  • Gestión de escalaciones. Asegurar diagnósticos sólidos y articular dependencias hasta la resolución.
  • Calidad de configuración. Revisar altas, tarifas, disponibilidad, promociones, políticas y contenido para asegurar correcta ejecución.
  • Performance operacional. Monitorear tiempos de atención/resolución, backlog, reaperturas, calidad y satisfacción del partner.
  • Comunicación sensible. Intervenir directamente en casos de alto impacto con partners y stakeholders internos.
  • Mejora y automatización. Reducir causas recurrentes, retrabajo y contactos evitables mediante procesos, guías y autoservicio.

Lo que te diferencia:

  • Experiencia sólida en Customer Operations, Customer Success, soporte B2B u operaciones de partners.
  • Experiencia liderando equipos y desarrollando personas.
  • Track record resolviendo problemas operativos/técnicos complejos y escalaciones.
  • Capacidad para equilibrar velocidad, calidad, capacidad del equipo y experiencia del partner.
  • Manejo de CRM, ticketing y métricas operativas.
  • Comunicación clara, empatía y firmeza bajo presión.
  • Conocimiento de hotelería y distribución online es altamente deseable.

¿Qué ofrecemos?

  • Autonomía real para tomar decisiones e impactar desde el día 1
  • Cultura de aprendizaje continuo: fallamos rápido, aprendemos y escalamos
  • Equipo diverso, colaborativo y sin silos
  • Oportunidades de crecimiento en un ecosistema global (Prosus)

Valoramos el ownership, la innovación y poner a las personas en el centro.

Viajar te transforma, trabajar en Despegar también ✈️

#TalentoDespegar #SomosDespegar #EquipoD

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  1. A CV for this posting

    Written against Despegar's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Despegar's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Despegar's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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