Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 59 days ago

Customer Support Lead

dfo9 open roles

Where
Manila, Philippes
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Leaddfo · Manila, Philippes

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on dfo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 59 days ago

The posting

About SPHERE HEALTH

SPHERE HEALTH is an evidence-based virtual care platform for women, delivering care through board-certified OB-GYNs across hormonal, metabolic, and reproductive health. We combine clinician-led care, the segment-curated lab panel, and ongoing treatment support in a single digital experience. SPHERE HEALTH is the technology platform; all clinical decisions are made by the treating board-certified OB-GYNs. We are launching in August 2026 and building our founding Philippines-based team now.

The Role

The Customer Support Lead builds and runs our in-house, Philippines-based patient support team. You will set the standard for how SPHERE HEALTH sounds and feels when a patient reaches out: warm, precise, fast, and compliant. You will hire and coach support specialists, build the knowledge base and macros, own quality assurance, and manage staffing across US Eastern Time coverage. Support at SPHERE HEALTH is a core part of the product, not a cost center, and this role reports directly to the founding team.

What You Will Do

• Build, lead, and coach the in-house patient support team covering email, SMS, and in-app channels.

• Own the support knowledge base, macros, and tone-of-voice standards; keep them current as the product evolves.

• Design and run the QA program: scorecards, ticket reviews, coaching loops, and CSAT tracking.

• Manage staffing, scheduling, and coverage across US Eastern Time hours, including launch surge planning.

• Own escalation routing: distinguish service questions from clinical questions, and route all clinical matters to the treating board-certified OB-GYNs without exception. Support never gives medical advice.

• Enforce HIPAA-compliant handling of patient information in every interaction and channel.

• Report weekly on support KPIs: first response time, resolution time, CSAT, contact rate, and escalation volume.

• Feed patterns from patient conversations back to product, operations, and marketing so recurring issues get fixed at the source.

What You Bring

• 5+ years in customer support or customer experience, including 2+ years leading a team, required.

• Healthcare experience required: telehealth, digital health, clinics, insurance, or pharmacy support, with real exposure to handling sensitive health information.

• Direct-to-consumer (DTC) experience required: you have supported a consumer subscription or e-commerce brand and understand consumer expectations around speed, billing, and retention.

• Working knowledge of HIPAA and disciplined handling of protected health information.

• Excellent written and spoken English with a naturally warm, clear, and professional tone.

• Experience with modern helpdesk platforms, SMS support tooling, and QA frameworks.

• Able to work US Eastern Time hours consistently and to flex during launch.

Nice to Have

• Experience supporting women's health or another sensitive health category.

• Experience standing up a support function from scratch at a startup.

• Familiarity with subscription billing support (upgrades, downgrades, cancellations, refunds).

Details

• Remote, based in the Philippines.

• Schedule aligned to United States Eastern Time business hours, with flexibility during launch periods.

• Full-time, direct hire on SPHERE HEALTH payroll.

• Independent Contractor

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against dfo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on dfo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    dfo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.