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Open nowFirst seen 3 days ago

SALESFORCE BUSINESS ANALYST

Dikshatek689 open roles

Where
Ho Chi Minh, Vietnam
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Your applicationOpen nowSALESFORCE BUSINESS ANALYSTDikshatek · Ho Chi Minh, Vietnam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Dikshatek's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

REQUIREMENTS

- Hands-on experience with SFDC Service Cloud

- At least 3 years of experience working in a Business Analyst position.

- At least 1 year of experience working on projects related to Commercial/Sales process improvement.

- Knowledge of SFDC Experience Cloud

- Knowledge of Health Cloud

- Applicant is actively working with SFDC in current position or has done so in a recent position.

- Minimum certification as Salesforce Administrator. Additional certifications are a plus.

- Intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.

- Bachelors degree or equivalent experience.

- Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical

device, or any other regulatory-controlled industry.

Responsibility:

- Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the users experience

- Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects

- Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience

- Work with DPO to write user stories and acceptance criteria aligned to business requirements for Scrum team backlog based on requirements sessions

- Participate in UX design sessions to understand how requirements translate into Experience Cloud designs

- Develop supporting documentation such as process flows and mockups

- Help DPO pull together documentation for business stakeholders to submit for legal and compliance reviews

- Provide support to DPO during Sprints to help Scrum team understand business and functional requirements, value, and expectations

- Learn key portal functionality and backend to determine functional requirements

- Write SIT and UAT test cases for small and medium sized projects

- Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria

- Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing

- Provide UAT support to business testers

- Participate in both Business and Technical KT sessions Ensure all documentation is finalized beforehand off to Production Support team

- Provide training documentation and provide support to business trainers for end user training sessions

- Assist staff in their efforts to provide tier 2 application support by isolating issues and implementing resolutions within the established IT change control framework

- Oversee development and maintenance of reports/dashboards using either SFDC report builder/workbench or other reporting tools

- Communicate effectively with business users on the status of enhancements, projects and open production support tickets

- Translate Product Support tickets into requirements for bug and enhancement fixes

- Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved

- Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production

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