Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Intermediate Service Desk

Diné Development Corporation75 open roles

Pay
$54,000 – $108,000 a year
Where
Quantico, VA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIntermediate Service DeskDiné Development Corporation · Quantico, VA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Diné Development Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Diné Development Corporation postings stay open a median of 29 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 12 days ago

Diné Development Corporation median: 29 days open

The posting

Position Overview: Intermediate Service Desk Tier II Provide technical and Service Desk support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA. Serve as a primary point of contact for end users and provide ongoing support, monitoring, and lifecycle management of incident tickets across AFOSI computer networks and systems at differing classification levels, including controlled unclassified information, Secret, Top Secret, and Counterintelligence. This is a full-time position.

  • Responsibilities:
  • Provide Service Desk customer support for all AFOSI computer networks and systems, with an emphasis on customer service and call and ticket resolution at differing classification levels.
  • Deliver comprehensive, end-to-end customer IT support, including transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
  • Resolve customers’ administrative and technical communications problems and install, configure, and operate client and server devices.
  • Document all troubleshooting and customer interactions in the Information Technology Service Management system.
  • Recognize application and technical problem trends and provide mitigation plans to avoid future occurrences.
  • Notify customers when ticket status or priority changes and provide timely updates needed to maintain good customer service.
  • Support password resets, workstation imaging, cabling from user workstations to Local Area Network or Unified Communications Center junction boxes, and coordination with the Navy on trouble-ticket issues, including Voice over Internet Protocol phones.
  • Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and updated regularly.
  • Install equipment, connect peripherals, install or delete client-level software, and ensure documentation complies with Air Force and Department of Defense policies, guidance, and directives.
  • Implement client workstation software patches, security fixes, and service releases according to local instructions.
  • Administer user-account creation and deletion, device configuration, device-policy creation and management, device troubleshooting, and issuance of new or replacement hardware.
  • Support customer requests and provide administrative and technical assistance for workstations, mobile devices, Virtual Private Network connections, laptops, and tier one troubleshooting of Video Teleconference and Global Video System issues before escalation.

Qualifications:

  • Years of Experience: 5 years of technical support experience, including at least 3 years of Service Desk experience
  • Education Level: Not specified in the source requirements
  • Clearance Requirements: Must be a U.S. citizen and must have a TS/SCI clearance or be SCI eligible.
  • Certification Requirements: Must be certified at IAT Level II, such as Security+ or another certification satisfying DoD 8140 certification requirements.
  • Any other work-related qualifications needed for the role: Strong desktop application administration experience, including Microsoft Office, web browsers, and antivirus applications. Experience with Active Directory; ITSM ticket resolution platforms such as ServiceNow; workstation imaging; mobile-device management, device issuance, account administration, and mobile-device troubleshooting; iPhone devices and Purebred software; and Intune devices and Intune software on mobile devices. Must provide courteous, timely, and professional treatment of customers through troubleshooting, escalation, collaboration, and resolution. Must have outstanding customer-service and communication skills and the ability to interact professionally at all levels of an organization.

Salary Range: $54,000 to $108,000

The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.

About Us

Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.

Benefits

Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.

Equal Opportunity & Compliance Statement

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.

We participate in E-Verify.

DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance [email protected]

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Diné Development Corporation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Diné Development Corporation's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Diné Development Corporation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.