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Open nowPosted 24 days ago

Coordinador/a Customer Success y Gestión de Clientes

diusframi24 open roles

Where
Barcelona Carretera d'Esplugues
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Your applicationOpen nowCoordinador/a Customer Success y Gestión de Clientesdiusframi · Barcelona Carretera d'Esplugues

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on diusframi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 24 days ago

The posting

Funciones

LIDERAZGO DE EQUIPO:

  • Planificar y organizar las tareas diarias del equipo, distribuyendo cargas de trabajo, prioridades y seguimientos pendientes.
  • Coordinar, planificar y garantizar la formación del equipo en productos, procesos, argumentarios comerciales, técnicas de gestión de clientes, activación, desarrollo de cartera y fidelización.
  • Coordinar y garantizar la cobertura y el back-up del equipo.
  • Coordinar y garantizar la disponibilidad de herramientas, accesos y permisos necesarios para la gestión.
  • Supervisar las gestiones realizadas por el equipo para asegurar la calidad de la atención, el cumplimiento de los procedimientos y la correcta ejecución de las acciones de activación, desarrollo y fidelización de clientes.

CUSTOMER ENGAGEMENT Y REMOTE ACCOUNT ENGAGEMENT:

  • Garantizar la correcta implantación y puesta en marcha de los productos y servicios contratados.
  • Supervisar los procesos de bienvenida, formación y acompañamiento inicial.
  • Diseñar e implementar acciones de recuperación para clientes con baja actividad o riesgo de desvinculación temprana.
  • Coordinar con Operaciones, Soporte, Producto y Comercial la resolución de incidencias que impacten en la experiencia de cliente.

Condiciones

  • Contrato indefinido.
  • Incorporación inmediata.
  • Jornada completa de lunes a viernes de 9:00h a 18:00h.
  • Modelo híbrido: 3 días en oficina y 2 en remoto.
  • Salario: 28.000 - 30.000€ brutos anuales.

Tu perfil

  • Experiencia mínima de 5 años liderando equipos de Customer Success, Account Management, Customer Engagement o gestión de clientes.
  • Experiencia en gestión de cartera y cumplimiento de objetivos comerciales.
  • Experiencia en análisis de KPIs y liderazgo basado en datos.
  • Valorable experiencia en adquirencia, medios de pago, fintech, banca o servicios digitales.
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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