Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Collaboration Platforms Administrator

eBay254 open roles

Where
Bengaluru, India
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCollaboration Platforms AdministratoreBay · Bengaluru, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on eBay's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. eBay postings stay open a median of 43 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted yesterday

eBay median: 43 days open

The posting

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and Role

We’re excited to bring on a Collaboration Platforms Administrator based in Bangalore, India. As part of eBay’s Global Collaboration Services organization, this support-focused role will provide day-to-day operational support for our enterprise collaboration ecosystem, with primary responsibility for email services, Microsoft 365, Google Workspace, and Slack, in addition to other services managed by the Collaboration Platforms team. The position will work as part of a global team of 10 direct peers supporting collaboration services at enterprise scale. We rely on this person to help keep these platforms operating securely, reliably, and efficiently, serving as a key point of ownership for L3 requests, troubleshooting, and escalations. This role will partner closely with IAM, Helpdesk Support, Security, Procurement, Collaboration Platforms Engineering, and business stakeholders to support service reliability, user needs, and ongoing platform operations.

Experience supporting collaboration and messaging platforms in a large global enterprise environment (20,000+ users). Experience administering Slack Enterprise Grid in a large enterprise environment. Experience with Microsoft Graph, Exchange Online PowerShell, Google Apps Script, Google Workspace Admin APIs, or similar administrative automation tools. Experience implementing or supporting AI governance, enterprise AI capabilities, AI-powered automation, and collaboration platform integrations.

The ITSS Collaboration Platforms team enables eBay employees to communicate, collaborate, and work securely across the globe.

We administer and support enterprise messaging and collaboration technologies including Microsoft 365, Exchange Online, Slack Enterprise Grid, Google Workspace, Cisco Cloud Email Security, and a portfolio of SaaS collaboration applications. Our team focuses on delivering secure, reliable, and scalable messaging and collaboration services while driving operational excellence, automation, and continuous improvement.

As a Collaboration Platform Administrator, you will provide operational support and administration for our collaboration ecosystem. You'll work closely with engineers, security teams, service owners, business partners, and vendors to troubleshoot issues, implement platform improvements, support integrations, and ensure our messaging and collaboration services remain highly available, secure, and scalable.

What You'll Accomplish

  • Administer and support enterprise messaging and collaboration platforms including Exchange Online, Microsoft 365, Slack Enterprise Grid, Google Workspace, Cisco Cloud Email Security, and other SaaS collaboration services.
  • Manage and troubleshoot enterprise email services, including mail flow, message hygiene, transport rules, mail routing, connectors, shared mailboxes, distribution lists, and email authentication technologies such as SPF, DKIM, and DMARC.
  • Support enterprise email security by administering Cisco Cloud Email Security policies, investigating phishing and spoofing incidents, analyzing message traces, and partnering with Information Security on email-related threats and escalations.
  • Perform day-to-day platform administration, configuration, troubleshooting, incident response, and service restoration while meeting established service level objectives.
  • Support platform security through identity management, access controls, data protection policies, and security best practices. Configure and support collaboration applications such as Monday.com, Figma, Lucid Software, Smartsheet, Calendly, Zoom, and related productivity platforms.
  • Implement and maintain integrations between collaboration platforms using APIs, automation tools, and third-party applications.
  • Support AI-enabled capabilities across collaboration platforms, including AI assistants, workflow automation, MCP servers, approved third-party AI integrations, and emerging AI technologies.
  • Create and maintain automation using PowerShell, Google Apps Script, Microsoft Graph, REST APIs, or similar technologies to improve operational efficiency.
  • Develop operational reporting, dashboards, and metrics to improve service health, platform adoption, email deliverability, and operational efficiency.
  • Produce and maintain technical documentation, knowledge articles, and standard operating procedures.
  • Participate in change management activities, platform upgrades, testing, and production deployments.
  • Collaborate with cross-functional teams including Security, Identity, Infrastructure, Compliance, Legal, Vendor Support, and business stakeholders to resolve complex technical issues.
  • Partner with service owners and vendors to evaluate new features, validate platform changes, and support the rollout of enhancements that improve security, reliability, and the employee collaboration experience.
  • Participate in a global follow-the-sun weekday operational support rotation, providing on-call coverage during assigned regional business hours and ensuring seamless support through coordinated handoffs across global teams.

What You'll Bring

  • 5+ years of experience administering enterprise messaging and collaboration platforms in large-scale environments.
  • Strong hands-on experience supporting Exchange Online, Microsoft 365, Google Workspace, Slack Enterprise Grid, and enterprise email infrastructure.
  • Experience administering enterprise email security platforms such as Cisco Cloud Email Security (IronPort), Microsoft Defender for Office 365, Proofpoint, Mimecast, or equivalent.
  • Strong understanding of enterprise mail flow, SMTP, message routing, connectors, transport rules, SPF, DKIM, DMARC, and email security best practices.
  • Experience troubleshooting complex email delivery issues, message trace analysis, phishing investigations, and mail routing problems.
  • Experience supporting SaaS collaboration platforms such as Monday.com, Figma, Lucid Software, Smartsheet, Calendly, Zoom, or similar technologies.
  • Experience supporting identity and access management technologies, including SSO, SAML, SCIM provisioning, OAuth, and enterprise authentication.
  • Experience working with REST APIs, Microsoft Graph API, Google Workspace APIs, Slack APIs, automation platforms, or scripting languages such as PowerShell or Google Apps Script.
  • Familiarity with AI-enabled productivity tools, AI agents, MCP servers, workflow automation, and enterprise governance of AI capabilities.
  • Experience using monitoring, reporting, or log analysis tools such as Splunk or similar platforms.
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues across multiple cloud platforms.
  • Excellent written and verbal communication skills with the ability to collaborate effectively across global teams and support both technical and non-technical stakeholders.
  • Ability to manage multiple priorities in a fast-paced operational environment while maintaining a strong customer service focus.

Preferred Qualifications

  • Experience supporting collaboration and messaging platforms in a large global enterprise environment (20,000+ users).
  • Experience administering Slack Enterprise Grid in a large enterprise environment.
  • Experience with Microsoft Graph, Exchange Online PowerShell, Google Apps Script, Google Workspace Admin APIs, or similar administrative automation tools.
  • Experience implementing or supporting AI governance, enterprise AI capabilities, AI-powered automation, and collaboration platform integrations.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against eBay's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on eBay's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    eBay's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.