The posting
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the role
Shipping & Authentication is central to how eBay serves buyers and sellers around the world. The organization drives customer trust, marketplace growth, operational performance, and financial outcomes by improving shipping experiences and strengthening authentication capabilities across our global network.
We are seeking a Director, Strategy & Operations to partner closely with the GM of Shipping & Authentication. This role will act as a thought partner to the GM and help drive the strategic agenda, operating cadence, and execution effectiveness of the organization. The leader in this role will connect strategy to action by bringing clarity to priorities, orchestrating cross-functional work, improving business rhythms, and ensuring leadership attention is focused on the most important decisions and outcomes.
This is a high-impact role for a leader who can move fluidly between strategy and operational execution, simplify complexity, and help a senior leadership team stay aligned, accountable, and effective.
What you will do
- Serve as a trusted advisor to the GM, Shipping & Authentication, helping shape priorities, frame tradeoffs, prepare for key decisions, and drive follow-through on the most important business objectives.
- Lead the business cadence for the organization, including WBRs, QBRs, leadership reviews, performance reporting, and governance forums that improve clarity, accountability, and decision-making.
- Drive strategic and cross-functional initiatives across, including program expansion, inorganic integrations, capability-building efforts, and other priorities tied to growth and operating performance.
- Prepare executive-ready narratives, recommendations, and materials for business reviews, steercos, leadership meetings, and other forums.
- Identify risks, dependencies, and organizational gaps early, and help leadership teams put in place the structure, ownership, and mechanisms needed to keep initiatives on track.
- Evaluate new opportunities to extend shipping capabilities, including service-based models, strategic partnerships, and other growth vectors.
What you will bring
- Experience in chief of staff, strategy, business operations, consulting, general management, or a comparable leadership role
- Proven track record supporting a senior executive or business leader in setting priorities, driving alignment, and translating strategy into execution.
- Experience leading operating cadences, business reviews, strategic planning, and cross-functional governance in a large, matrixed organization.
- Outstanding written and verbal communication skills, with the ability to create clear, executive-level materials and influence senior stakeholders.
- Proven ability to lead through ambiguity, anticipate issues, and influence without direct authority.
- Experience in marketplace, shipping, logistics, trust, operations, or other sophisticated customer-focused environments.
Preferred qualifications
- Experience supporting business leaders through market expansion, integration work, capability-building, or new business model development.
- Familiarity with pricing, economics, customer experience, or program governance in a marketplace or service business.
Additional Details
The base pay range for this position is expected in the range below:
$162,800 - $244,000
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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