The posting
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
The Core Risk Product team’s vision is to ensure eBay remains a trusted marketplace for our customers by building advanced risk management capabilities and intuitive experiences that enable legitimate sellers and buyers to transact with confidence, while proactively preventing fraudulent and abusive behavior by sellers & buyers.
You would be part of a world class product organization with a strong product management culture. You would be the leader of the product that you own to shape the strategy going forward.
We are seeking a seasoned Product Manager to help define and execute the product strategy for Core Risk management. You will drive initiatives end-to-end, from customer discovery to launch, working cross-functionally with engineering, analytics, design, marketing, research, communications, policy, legal, finance, and other partner teams.
What you will accomplish:
- Create Product Strategy & Vision - You will be responsible for the holistic vision and end-to-end execution of key product solutions for our customers; develop and effectively champion a data-driven and market-informed product strategy that aligns to our eBay corporate strategy and delivers tangible outcomes for our Sellers and the eBay business
- Obsess the Customer & Overall Quality of Experiences - Demonstrate a steadfast focus on listening to our end-users and feed their voice into the customer-centric design process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvement.
- Break Down Silos & Enable Tight-knit Collaboration - Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment. Primary teams this role partners with outside of the risk product team include risk policy, decision science, analytics, design, and marketing.
- Empower Teams To Rapidly Prioritize & Implement - Build in processes to ensure execution with speed and transparency. Inspire a “decide and go” mentality across your team to prioritize and propel the development process forward to hit our outcomes. Partner closely with Program Management to manage through blockers and communicate dates and milestones
- Build risk capabilities needed across eBay, eBay Live and its subsidiaries
What you will bring:
- 5+ years of proven experience building products, deep expertise in customer focused product management and product development lifecycle. Experience with risk or trust management on online marketplaces and eCommerce platforms preferred.
- Technical depth and proven experience with building engaging, customer-focused end-to-end UX experiences; designing elegant solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps, and solutions
- Experience managing multiple complex, multi-phase strategic products in parallel with the ability to manage matrixed teams in a global context to successful delivery and excellence. Proven ability and in-market examples of defining a strategic vision for a new and innovative portfolio of products that drove significant impact for millions of end users at a global scale
- Deep understanding of the product development lifecycle from planning through deployment; experience leveraging test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable
- Must have a passion for our sellers and the relentless drive to improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development
- Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the product
- Bachelors or masters degree in Engineering or Business management.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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