The posting
Ownership Owns customer orders, fulfillment execution, invoicing coordination, and local Brazil logistics. Key profile: Responsible for end‑to‑end finished goods (“FG”) demand planning, order fulfillment, delivery coordination, and local logistics operations within Brazil. The role acts as the primary coordinator between Customer, EMS Partner, Local Tax Consultant, Logistics Providers, and internal stakeholders to ensure seamless execution of customer deliveries and logistics activities. This position is responsible for receiving customer demand, coordinating production requirements with the EMS partner, arranging invoicing and shipping documentation, supporting inbound and outbound logistics activities, and ensuring successful order fulfillment from demand receipt through delivery completion.
Job Responsibilities 1. Demand Planning & Order Fulfillment Receive customer forecasts, firm orders, and delivery schedules. Review demand changes and communicate requirements to EMS partners. Coordinate with EMS to ensure production plans support customer demand. Monitor order status and delivery schedules. Track order fulfillment performance and delivery commitments. 2. Customer Delivery Coordination Coordinate finished goods deliveries between customer and EMS. Ensure customer pickup schedules are communicated and aligned. Coordinate transport arrangements and driver information with customer logistics providers. Monitor shipment readiness and delivery execution. Ensure successful shipment handover and delivery completion. 3. Invoice & Shipping Documentation Coordination Coordinate with local tax consultants for customer invoicing requirements. Support preparation and release of customer invoices. Coordinate with EMS partner to obtain: Shipping documents‑ Packing lists, Shipping invoice; Delivery notes‑ Proof of delivery (“POD”); EMS invoice. Ensure all documentation is complete and available prior to shipment. 4. Brazil Logistics Operations Coordinate FG pickup activities between customer, customer transportation provider and EMS partner. Communicate pickup schedules, driver information, and loading arrangements. Resolve any delivery or transportation issues that may impact customer requirements. Coordinate inbound and outbound logistics activities within Brazil. Arrange shipment of: Prototype samples; Engineering samples; Validation units; Return materials; Manufacturing equipment; Tooling; Production materials. Coordinate with freight forwarders, transportation providers, and customs brokers. Monitor shipment progress and delivery status. 5. Reverse Logistics & Returns Support Support RMA and return logistics activities. Coordinate collection and return shipment of investigation samples. Ensure proper logistics execution for repairs, replacements, and quality investigations. 6. Risk & Escalation Management Identify logistics, fulfillment, and delivery risks. Escalate delays, documentation issues, and transportation constraints. Support implementation of recovery actions. 7. Operation Performance KPI Reporting, Monitoring & Stakeholder Coordination Prepare operation performance KPI reports and provide regular reporting to key stakeholders. Conduct operation performance reviews. Identify opportunities for operational optimization and cost reduction. Monitor and review operational KPI(s) including, but not limited to: Planning forecast accuracy; Customer On‑time delivery (“OTD”); Excess, slow moving and obsolete inventory; Raw material inventory; Invoice timeliness; Escalation response time; Customer satisfaction; Transportation cost; Premium freight occurrence; Custom clearance lead time; Shipment and operational issue closure rate. Act as the key planning and logistics interface in Brazil between: ECX logistics requestors; Customer; EMS partner(s); Brazil local tax consultant; Logistics Providers; ECX Manufacturing Operations (Brazil). Ensure alignment of cross‑party requirements.
Qualifications & Experience 1. Education Background Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or related field. 2. Basic Working Experience Minimum 3‑5 years of experience in manufacturing operations, supply chain, order fulfillment, logistics, or customer operations. 3. Preferred Industry Experience Experience managing customer deliveries in an automotive manufacturing environment is highly preferred. 4. Logistics & Vendor Coordination Experience Experience coordinating shipments, freight forwarders, and customs clearance activities; Experience working with EMS providers. 5. Professional Domain Knowledge Familiarity with incoterms, international shipping documentation, and import/export customs clearance processes within Brazil is an advantage. Familiarity with ERP systems such as SAP. 6. Language & Communication Competency Mandatory to be fluent in English and Portuguese, both written and spoken, in order communication with local Brazil stakeholders and global stakeholders. Able to present and communicate operational risks, recommendations, and improvement opportunities to management. Strong business writing skills for shipment coordination, operational reporting, and escalation management reviews. 7. Comprehensive Soft Skills Ability to work independently in a remote/global environment. Strong problem‑solving and decision‑making capability. Escalation and conflict management. High sense of ownership and accountability.
