The posting
Job Description
Welfare Manager Summer 2027
Join a global company with international exposure as a Welfare Manager for Summer 2027! In this role, you'll take responsibility for the wellbeing and medical care of our international students, ensuring they feel safe, supported and looked after throughout their stay in Malta. You'll lead a team of Welfare Leaders, oversee student welfare cases, coordinate medical appointments and ensure that every student receives the care and attention they need. Working closely with school management, Student Services and our Sales team, you'll be a key point of contact whenever a student needs support. If you're compassionate, highly responsible and a natural leader who can stay calm and decisive in challenging situations, this role is perfect for you!
What You'll Do:
- Lead and Manage the Welfare Team: Oversee a team of seven Welfare Leaders, managing schedules, shift coverage, training, performance and day-to-day support.
- Oversee Student Welfare Cases: Manage all student welfare matters, including illness, injuries, doctor visits and hospitalisations, ensuring students receive appropriate medical attention promptly.
- Coordinate Medical Appointments: Ensure Welfare Leaders accompany students to medical appointments and hospital visits, remaining with them throughout their care whenever required.
- Ensure Daily Follow-Ups: Monitor all ongoing welfare cases and ensure every unwell student receives daily follow-up and appropriate support.
- Organise Welfare Checks: Plan and oversee regular welfare checks to identify students who may need additional support or attention.
- Maintain Clear Communication: Work closely with Student Services, school management and Sales colleagues, ensuring relevant teams are kept informed of student welfare matters while respecting confidentiality and data protection requirements.
- Manage Documentation and Reporting: Maintain accurate welfare records, case updates and reports using EF's internal system, Elektra, and provide management with regular updates on welfare trends and incidents.
- Handle Unexpected Situations: Take ownership of challenging situations, make informed decisions and ensure students receive the right support when it matters most.
Who You Are:
- Compassionate, patient and approachable, with a genuine interest in student wellbeing and welfare.
- A natural leader with the ability to manage, motivate and support a team.
- Experienced in customer-facing roles, ideally with previous experience working with young people.
- Reliable and resilient, with the ability to remain calm and make decisions when situations become challenging.
- Proactive and solution-oriented. You're confident taking ownership and using your own initiative.
- Highly organized, with excellent communication and interpersonal skills.
- First Aid certified (preferred).
- Knowledge of additional languages is considered an asset.
- Fluent in English and legally eligible to work in Malta (Maltese/EU passport or valid work permit).
Details:
- Duration: Contracts starting in June and running until August.
- Schedule: Full-time, 6-day work weeks on a shift basis.
- Safeguarding: All roles are subject to police conduct checks and character reference checks.
- Training: In-house training and support will be provided before and throughout the summer.
In line with the EU Pay Transparency Directive (Directive (EU) 2023/970) and Legal Notice 173 of 2026, the initial pay range for this role is €1,500 to €1,900 gross per month.
If you have a "go above and beyond" mindset, genuinely care about the wellbeing of others and thrive in a role where you can make a real difference, this is your opportunity! Join our Summer 2027 team and help ensure that every student feels safe, supported and cared for while creating memories that will last a lifetime. Apply now!
About Us
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
