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Open nowFirst seen 3 days ago

IT Service Manager | Application Support (Financial Services)

Elevus283 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowIT Service Manager | Application Support (Financial Services)Elevus · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Elevus's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Elevus postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

Elevus median: 1 days open

The posting

IT Service Manager | Application Support (Financial Services)

Localização: Lisboa

Modelo de trabalho: Híbrido

Estamos a recrutar um(a) IT Service Manager para integrar uma equipa de Technology Consulting no setor financeiro, com responsabilidade sobre aplicações críticas em ambientes cloud complexos e de elevada exigência operacional.

Esta função assume um papel central na garantia da estabilidade, performance e evolução contínua de plataformas tecnológicas que suportam operações core de grandes instituições financeiras.

Enquadramento da Função

O(a) profissional irá liderar a gestão operacional de aplicações empresariais, assegurando elevados níveis de serviço, resiliência e eficiência, num contexto internacional e altamente exigente.

Numa fase inicial, irá integrar um projeto com forte interação com equipas sediadas nos Estados Unidos, exigindo maturidade operacional, capacidade de liderança e gestão de stakeholders globais.

Responsabilidades

Application Support & Operations

Supervisionar e gerir operações de suporte aplicacional em ambientes produtivos críticos

Garantir cumprimento de SLAs, OLAs e KPIs operacionais

Gerir incidentes críticos, problemas complexos e pedidos de serviço com impacto relevante

Assegurar a execução eficiente de processos ITSM (Incident, Problem, Change, Release, Request e Knowledge Management)

Team Leadership

Liderar e desenvolver equipas de suporte aplicacional, incluindo modelos nearshore e offshore

Promover uma cultura de responsabilidade, colaboração e excelência operacional

Stakeholder Management

Atuar como ponto de contacto principal para stakeholders internos e externos

Participar em fóruns de governação, incluindo Change Advisory Boards (CABs)

Produzir reporting regular de serviço, incluindo dashboards e indicadores de qualidade

Problem Management & Continuous Improvement

Conduzir análises de root cause (RCA) e planos de ação corretiva

Monitorizar tendências operacionais e propor iniciativas de melhoria contínua

Garantir a atualização contínua de documentação técnica, knowledge base e runbooks

Ambiente Tecnológico

Cloud: Microsoft Azure

Containerização: Kubernetes

Aplicações: Java, React

Bases de dados: MySQL, MongoDB

Observabilidade: ElasticSearch

Requisitos

Experiência sólida em Application Support ou IT Operations, preferencialmente em ambientes enterprise ou financeiros

Forte compreensão de arquitetura aplicacional, integrações e sistemas distribuídos

Experiência prática em troubleshooting avançado, análise de logs, SQL e ferramentas de monitorização

Conhecimento de DevOps, CI/CD, cloud (Azure), containers, APIs e bases de dados

Experiência na gestão de ambientes produtivos e incidentes de elevada criticidade

Conhecimentos de ITIL / ITSM (certificação ITIL v4 valorizada)

Experiência em contextos internacionais e colaboração com equipas distribuídas (incluindo US)

Excelentes competências de comunicação, liderança e gestão de stakeholders

Inglês fluente

Perfil Procurado

Elevada capacidade de liderança operacional em ambientes críticos

Pensamento estruturado e orientação para resolução de problemas complexos

Forte foco em melhoria contínua e eficiência operacional

Capacidade de atuar sob pressão e em contextos de elevada exigência

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