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Open nowFirst seen 5 days ago

Técnico(a) de Apoio à Gestão de Cliente – Seguros

Elevus283 open roles

Where
Lisboa, Portugal
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Your applicationOpen nowTécnico(a) de Apoio à Gestão de Cliente – SegurosElevus · Lisboa, Portugal
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Elevus postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Elevus median: 1 days open

The posting

A Elevus está a recrutar um(a) Técnico(a) de Apoio à Gestão de Cliente – Seguros para integrar a sua equipa, com foco no suporte operacional, administrativo e no acompanhamento da carteira de clientes.

Principais Responsabilidades

Apoio Administrativo à Gestão de Cliente

– Emissão de declarações e certificados de seguro;

– Gestão de inclusões e exclusões de viaturas (frotas automóvel) e pessoas (Vida, Saúde e Acidentes Pessoais);

– Emissão de Cartas Verdes;

– Validação e conferência de apólices e recibos;

– Realização de cotações junto dos seguradores.

Utilização de Sistemas Informáticos

– Utilização dos sites dos seguradores para criação de consultas e cotações, alterações contratuais, extração de documentação e acompanhamento de processos;

– Garantir a qualidade, rigor e atualização da informação nos sistemas informáticos core;

– Atualização de dados de clientes (contactos), apólices (riscos, capitais, prémios) e associação de documentação nos sistemas internos;

– Registo e acompanhamento de oportunidades e leads em sistema.

Atendimento ao Cliente

– Atendimento telefónico;

– Gestão de e-mails e pedidos dos clientes, garantindo resposta eficiente e orientada para a solução.

Melhoria Contínua

– Identificação de oportunidades de melhoria nos processos operacionais;

– Contributo ativo para o aumento da eficiência e qualidade do serviço.

Perfil Pretendido

– Capacidade de trabalho em equipa e bom relacionamento interpessoal;

– Perfil empático, comunicativo e orientado para o cliente;

– Proatividade, curiosidade e sentido de responsabilidade;

– Capacidade de escuta ativa;

– Forte capacidade de organização e planeamento;

– Foco na identificação de necessidades, na solução e no negócio;

– Capacidade de pensamento crítico;

– Orientação para eficiência e melhoria contínua;

– Bom nível de Inglês.

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