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Open nowFirst seen 3 days ago

Customer Success Manager - LATAM

emBlue5 open roles

Where
Capital Federal, Capital Federal, Argentina
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Your applicationOpen nowCustomer Success Manager - LATAMemBlue · Capital Federal, Capital Federal, Argentina
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on emBlue's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Descripción del puesto

¿Cuáles van a ser tus responsabilidades?

  • Gestión de la Relación con el Cliente: Construir relaciones sólidas y de confianza con los clientes, siendo su punto de contacto principal para asegurar el cumplimiento de sus objetivos.
  • Retención y Renovación: Diseñar estrategias para evitar la pérdida de clientes, fomentar la lealtad y asegurar renovaciones.
  • Identificación de Oportunidades de Venta Cruzada y Upselling: Detectar necesidades adicionales y promover productos o funcionalidades que generen más valor.
  • Onboarding y Capacitación: Guiar y capacitar a los clientes en el uso del producto para garantizar una implementación exitosa y eficiente.
  • Maximización del Valor del Producto: Ayudar a los clientes a aprovechar al máximo las funcionalidades del producto para alcanzar sus metas comerciales.
  • Resolución de Problemas: Actuar como enlace entre los clientes y los equipos internos para resolver desafíos de forma proactiva y eficiente.
  • Análisis y Reportes: Analizar datos de uso y proporcionar insights relevantes para optimizar la experiencia del cliente y mejorar el producto.
  • Promoción del Éxito del Cliente: Identificar casos de éxito y fomentar el uso estratégico del producto dentro de las organizaciones cliente.

Requisitos

¿Qué esperamos de vos?

  • Estudiante próximo a graduarse y/o graduado de las carreras Publicidad, Diseño Gráfico, Comercialización, Administración de Empresas, RRPP, Marketing y/o afín.
  • Conocimientos intermedios en HTML, CSS y Javascript
  • Experiencia en atención a clientes.
  • Conocimiento experiencia de uso de herramientas de Marketing Digital (Google Analytics, Adwords, Ecommerce).
  • Experiencia en performance de negocios.
  • Utilización de aplicaciones para seguimiento de proyectos e incidentes.
  • Ingles Avanzado

Deseable:

  • Experiencia en administración de proyectos digitales, experiencia con alguna herramienta de Saas y/o Marketing Automation
  • Conocimiento de email & automation marketing.

Beneficios

¿Qué vas a encontrar en emBlue?

  • Cobertura médica de primer nivel: Cuidamos de vos con una medicina prepaga de máxima calidad.
  • Semana emBlue: Semana completa de descanso extra entre las fiestas de fin de año para recargar energías.
  • Día libre de cumpleaños: Tómate tu día para festejar y disfrutar como quieras.
  • Esquema híbrido flexible: 4 días de home office y 1 día presencial para conectar con el equipo.
  • Licencias familiares extendidas: Acompañamiento para personas no gestantes y adoptantes en los momentos que importan.
  • Programa emBlueSity: Plataforma de aprendizaje y capacitaciones continuas para impulsar tu perfil profesional.
  • Más días de estudio: Días adicionales para preparar tus exámenes y acompañar tu formación académica.
  • Club emBlue: Programa de beneficios con descuentos y puntos acumulables para canjear por lo que más te guste.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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