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Open nowFirst seen 2 days ago

Customer Support - LATAM

emBlue5 open roles

Where
Capital Federal, Capital Federal, Argentina
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Your applicationOpen nowCustomer Support - LATAMemBlue · Capital Federal, Capital Federal, Argentina

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on emBlue's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Descripción del puesto

Prestar calidad de atención a los clientes que solicitan información e instrucción a través de chat, correo electrónico. Su misión es garantizar que la calidad de las respuestas enamore al cliente y asegure su satisfacción como cliente de emBlue, resolviendo dudas y problemas de manera eficiente. Además, contribuye a la retención y éxito del cliente al brindar soporte técnico y funcional sobre la plataforma.

¿Cuáles van a ser tus responsabilidades?

Atención y Soporte al Cliente:

  • Responder consultas de clientes a través de chat, email y/o teléfono.
  • Diagnosticar y solucionar problemas técnicos y funcionales dentro de la plataforma.
  • Escalar incidencias a los equipos correspondientes (Producto, IT, Customer Success) cuando sea necesario.
  • Asegurar tiempos de respuesta dentro de los SLA establecidos.

Gestión de Tickets y Base de Conocimiento:

  • Documentar y gestionar tickets en la herramienta de soporte.
  • Contribuir a la mejora continua de la base de conocimiento interna y externa.
  • Identificar tendencias en los reportes de clientes y comunicar insights al equipo de producto.

Colaboración Interna y Mejora Continua:

  • Trabajar en conjunto con el equipo de Customer Success & Sales para garantizar la mejor experiencia del cliente.
  • Proponer mejoras en procesos de soporte para optimizar tiempos de resolución.
  • Participar en reuniones de equipo para compartir aprendizajes y buenas prácticas.

Requisitos

¿Qué esperamos de vos?

  • Excelentes habilidades de comunicacion.
  • Manejo de paquete Open Office
  • Conocimiento en HTML, CSS y Javascript (deseable)
  • Manejo de CRM preferentemente Zendesk o afín.
  • Experiencia mínima de +6 meses en atención al cliente por chat y mail.
  • Ingles Avanzado y/o Portugues (excluyente)

Beneficios

¿Qué vas a encontrar en emBlue?

  • Cobertura médica de primer nivel: Cuidamos de vos con una medicina prepaga de máxima calidad.
  • Semana emBlue: Semana completa de descanso extra entre las fiestas de fin de año para recargar energías.
  • Día libre de cumpleaños: Tómate tu día para festejar y disfrutar como quieras.
  • Esquema híbrido flexible: 4 días de home office y 1 día presencial para conectar con el equipo.
  • Licencias familiares extendidas: Acompañamiento para personas no gestantes y adoptantes en los momentos que importan.
  • Programa emBlueSity: Plataforma de aprendizaje y capacitaciones continuas para impulsar tu perfil profesional.
  • Más días de estudio: Días adicionales para preparar tus exámenes y acompañar tu formación académica.
  • Club emBlue: Programa de beneficios con descuentos y puntos acumulables para canjear por lo que más te guste.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against emBlue's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on emBlue's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    emBlue's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

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