Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 hours ago

Video Streaming and Event Networking Supervisor

EOS195 open roles

Pay
$115,000 – $120,000 a year
Where
Menlo Park, California, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowVideo Streaming and Event Networking SupervisorEOS · Menlo Park, California, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EOS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. EOS postings stay open a median of 22 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 8 hours ago

EOS median: 22 days open

The posting

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Venue & Specialty Escalation Team (VSET) Engineering Supervisor is responsible for leading and developing a team of technical professionals supporting live streaming, broadcast, event networking, and event technology services across global customer environments.

This role provides operational leadership, technical guidance, workforce planning, and service delivery oversight to ensure the successful execution of high-profile events, executive broadcasts, and large-scale technology deployments.

The ideal candidate combines strong people leadership with deep expertise in live event production, streaming technologies, networking infrastructure, and customer-facing operations. As a senior escalation point, this individual will resolve complex technical challenges, drive operational excellence, and partner with internal stakeholders, customers, venues, vendors, and project teams to deliver world-class event experiences.

KEY RESPONSIBILITIES:

Team Leadership & People Management

• Lead, mentor and develop a global team of streaming/broadcast technicians and event solutions engineers — 1:1s, performance, coaching and career development. • Foster a culture of accountability, collaboration, innovation and continuous improvement. • Own team scheduling, resource allocation and workload balancing across a 24/7/365 follow-the-sun coverage model, including on-call rotations and event coverage. • Support recruitment, onboarding and training of new team members; ensure compliance with EOS and client standards.

Operational & Service Delivery Management

• Own delivery of Tier 0–1 live broadcasts, executive communications, hybrid events and event connectivity globally. • Manage event intake and demand — including the two-business-week minimum lead time — and triage onsite vs. remote support against tier criteria. • Triage requests against tier criteria to deteermine on-site vs. Remote support model. • Coordinate resources across multiple concurrent productions, deployments and projects. • Ensure technical readiness through planning, pre-event staging, testing, rehearsal support, redundancy validation, and risk assessment. • Monitor service quality, operational metrics, and customer satisfaction; produce post-event metrics and reporting. • Develop, maintain, and establish service-level targets, escalation procedures, service standards and operational best practices. • Manage incident response and provide leadership during on-air failures and high-impact service interruptions, escalating media reliability issues through appropriate structure as required. • Drive continuous improvement initiatives across tools, workflows and technical processes.

Technical Leadership

• Senior escalation point for live streaming and broadcast distribution; guidance on streaming architecture, signal flow and redundancy planning. • Oversee AWS media infrastructure (MediaLive, MediaConnect, MediaPackage, CloudFront, Secrets Manager for SRT passphrases) and the enterprise encoder fleet and downlink facility. • Oversee contribution and distribution across fiber, satellite, bonded cellular and IP video — delivering to Facebook Live, Workplace Live, YouTube, Twitch and X, plus press pool feeds. • Oversee accessibility delivery: live captioning, caption translation and interpretation services. • Own network design, deployment and troubleshooting for event connectivity — wired, wireless and dedicated internet — including secure builds for executive environments. • Oversee imaging, provisioning and lifecycle management of event device fleets (laptops, iPhones, iPads). • Provide solutions consulting to Collaboration Solutions Eng, wider Enterprise Engineering and Reality Labs.

Governance, Vendors & Strategy

• Review and approve technical designs and deployment plans; ensure standards are applied consistently. • Lead SOP, runbook and documentation development; maintain task-tracking accuracy across incident, engineering, request, inspection and project work. • Evaluate emerging technologies and industry trends related to event networking, streaming and broadcast services. • Contribute to roadmap planning, budgeting, forecasting and capacity planning (AWS consumption, encoder and device fleet).

ESSENTIAL CRITERIA

• 5+ years of experience in live event technology, broadcast operations, video streaming, event networking, or a related technical field; 2+ years of leading teams. • Track record supporting top-tier, external-facing and executive productions where failure is highly visible. • Hands-on SRT (caller/listener, passphrase, latency, CIDR allowlisting) and RTMP; RIST desirable. • Working knowledge of AWS media services (MediaLive, MediaConnect, MediaPackage, CloudFront) and broadcast encoders/cloud transcoding. • Familiarity with fiber, satellite, bonded cellular and IP contribution paths. • Experience with event network deployments, Wi-Fi infrastructure, routing, switching and internet connectivity. • Experience delivering live captioning/translation workflows. • Experience operating within a 24/7/365 support model to defined SLAs and escalation paths. • Proven ability to run multiple concurrent events; excellent stakeholder communication; calm judgement under live pressure. • Willingness and ability to travel domestically and internationally.

DESIRABLE CRITERIA

• Leading global technical operations teams across multiple regions. • Certifications: CTS/CTS-D/CTS-I, AWS, CCNA/CCNP, Network+ or similar. • Event-scale device imaging and endpoint management; vendor contract negotiation. • Managed-services or outsourced-delivery experience supporting an enterprise customer. • Experience supporting executive and high-profile customer events. • Familiarity with broadcast encoders, cloud transcoding environments and media distribution platforms. • Knowledge of accessibility solutions including live captioning and interpretation services. • Experience with project management methodologies and service delivery frameworks.

Key Success Measures

• Incident-free delivery of Tier 0–1 events; on-air incident rate and mean time to restore. • Adherence to 24/7/365 coverage and on-call responsiveness. • Event intake compliance and successful resourcing. • Customer satisfaction across Meta partner teams. • Team performance, development and retention. • Improvement in technical standards, SOP coverage and task-tracking accuracy.

Belonging at EOS

EOS is committed to creating a diverse and inclusive workplace where everyone can thrive. We believe that different perspectives, backgrounds and experiences strengthen our teams and help us deliver better outcomes for our customers and partners around the world.

We are proud to be an equal opportunity employer and welcome applications from all qualified candidates regardless of age, disability, ethnicity, gender identity or expression, marital status, nationality, race, religion or belief, sexual orientation, or any other characteristic protected by applicable law.

At EOS, belonging is at the heart of our culture. We are committed to creating an environment where every employee feels respected, valued, supported and empowered to achieve their full potential.

Success in this role will be measured by:

  • Incident-free delivery of Tier 0 and Tier 1 events.
  • On-air incident rates and mean time to restore (MTTR).
  • Adherence to 24/7/365 coverage requirements and on-call responsiveness.
  • Event intake compliance and successful resource planning.
  • Customer satisfaction across Meta partner teams.
  • Team engagement, development, and retention.
  • Continuous improvement of technical standards and SOP coverage.
  • Accuracy and completeness of operational task tracking and documentation.

Why Join EOS?

At EOS, we are committed to building a diverse, inclusive, and supportive workplace where everyone can thrive. We believe that different perspectives, backgrounds, and experiences make us stronger and help us deliver exceptional outcomes for our customers around the globe.

We are proud to be an equal opportunity employer and welcome applicants regardless of age, disability, ethnicity, gender identity or expression, marital status, nationality, race, religion, sexual orientation, or any other characteristic protected by applicable law.

Belonging is at the heart of our culture. We are committed to creating an environment where every employee feels respected, valued, supported, and empowered to achieve their full potential.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-GM1

#LI-Onsite

#INDNAMER

Pay Range

$115,000—$120,000 USD

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EOS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EOS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EOS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.