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Open nowPosted 82 days ago

Junior Technology Support Specialist (Restaurant Cluster)

ER Hospitality16 open roles

Where
Moka
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Your applicationOpen nowJunior Technology Support Specialist (Restaurant Cluster)ER Hospitality · Moka

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ER Hospitality's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 82 days ago

The posting

Overview of the Role 🔍

The Junior Technology Support Specialist provides first-line technical support to end users by resolving hardware, software, network, and IT-related issues. The role ensures that all IT systems, devices, and applications are operational while delivering excellent service and supporting the daily operations of the business.

-This position will be based at our Head Office in Bagatelle for the Restaurant Cluster.

Key Responsibilities 📋

  • Provide advanced troubleshooting and resolution of hardware, software, and network issues.
  • Provide second and third-tier support for escalated issues from junior staff
  • Support and mentor junior IT support staff, providing guidance and training as needed
  • Coordinate with other IT team members to manage workload and ensure efficient operation of IT services
  • Respond to and resolve IT support tickets in a timely manner, ensuring high customer satisfaction.
  • Diagnose and resolve complex hardware, software, and network issues.
  • Configure user accounts, email accounts, and access permissions according to company policies and security protocols.
  • Maintain and troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, and VPN.
  • Perform routine maintenance and updates to ensure optimal performance of IT systems.
  • Collaborate with vendors and third-party service providers to resolve complex technical issues and escalate unresolved problems when necessary.
  • Develop and maintain an internal knowledge base for common issues and solutions
  • Move to different BUs (Business Outlets) to provide physical support where necessary
  • Maintain a professional and courteous demeanor while interacting with users
  • Stay abreast of industry trends, emerging technologies, and best practices.
  • Maintain accurate records of hardware and software inventory, including serial numbers, license keys, and warranty information.
  • Participate in team meetings, knowledge-sharing sessions, and training programs to stay informed about new technologies and best practices.
  • Foster a culture of continuous learning and IT literacy within the organisation by promoting self-service resources and online training opportunities.
  • Stay abreast of industry trends, emerging technologies, and best practices.
  • Escalate unresolved issues to senior IT staff when required.
  • Provide first-level technical support to employees via phone, email, remote support, and onsite visits.

Ideal Candidate Profile 🎯

  • Certificate or Diploma in Information Technology, Computer Science, or equivalent.
  • Certifications in relevant certifications like CompTIA Network+, CCNA, or Azure Administrator.
  • At least 2 years of experience in network and system support.
  • Knowledge in Computer hardware, Networks (devices and routing), Internet, Peripherals
  • Troubleshooting abilities.
  • Familiarity with monitoring tools and backup procedures.
  • Strong communication skills for collaboration and user interaction.
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