Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Client Services Officer

Essential Pharma7 open roles

Where
Egham, United Kingdom
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Services OfficerEssential Pharma · Egham, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Essential Pharma's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 5 days ago

The posting

Job description

The Client Services Officer is responsible for supporting the company's smaller and lower value wholesaler, distributor and other customer accounts in consignment and MTO markets focusing on order processing, supply coordination, and day to day customer service rather than strategic account management or negotiation. The role ensures that purchase orders are processed accurately and on time, that supply issues are resolved quickly, and that lower priority markets receive consistent, reliable service without requiring the direct involvement of senior commercial staff.

What Will You Bring

Qualifications

  • Experience in customer services, order management, or logistics
  • Pharma, medical device, or FMCG background is highly preferred.
  • Technical Skills Strong MS Excel skills (VLOOKUPs, basic pivots for forecast analysis)
  • and familiarity with order processing software such as NetSuite.

Experience

  • Experience in a customer service, order management, or supply coordination role, ideally within pharmaceutical, healthcare, or another regulated industry
  • Strong organisational skills and close attention to detail when processing orders and documentation
  • Good working knowledge of purchase order processes and basic supply chain principles
  • Confident communicator, comfortable managing a high volume of routine customer contact across multiple markets
  • Ability to prioritise a varied workload across a large number of smaller accounts
  • Familiarity with ERP or order management systems, such as NetSuite, is an advantage
  • Degree level education is beneficial but not essential for this role
  • Fluency in English required, with an additional language considered helpful given the international customer base

Competencies

  • Customer focus: Builds trusted relationships with distributors and partners, responds promptly and manages expectations honestly, even when the news is not good.
  • Attention to detail: Produces error free orders and documentation, recognising that small mistakes in pharma can have regulatory and patient consequences.
  • Organisation and prioritisation: Manages a portfolio of smaller accounts efficiently, balancing volume with accuracy and meeting deadlines without close supervision.
  • Communication: Clear and professional in writing and on calls, including with customers whose first language is not English.
  • Collaboration: Works well with Supply Chain, Quality, Regulatory, Finance and Logistics colleagues, sharing information early and following up to closure.
  • Problem solving: Investigates order issues, discrepancies or complaints methodically and proposes practical solutions.
  • Adaptability and ownership: Comfortable in a small company environment where roles are broad, processes are evolving and initiative is valued
  • Act as the main point of contact for a portfolio of smaller and lower value distributor accounts and markets
  • Process and track purchase orders from receipt through to delivery, ensuring accuracy and timely fulfilment – UK and Europe (60%), MTO markets (30%)
  • Responsible for the relationship and patient support programme (PSP) providers for Ventavis (10%)
  • Coordinate with supply chain teams to resolve stock availability issues, delivery delays, and order discrepancies
  • Maintain up to date records of customer orders, forecasts, and account status in relevant systems
  • Respond promptly to routine customer enquiries regarding order status, product availability, and documentation
  • Escalate any commercial, contractual, or regulatory issues to the relevant account manager or Head of Global Partnerships
  • Support invoicing and payment queries in coordination with the finance team
  • Monitor recurring order patterns and flag opportunities for improved forecasting or service
  • Maintain accurate product and pricing documentation for assigned markets
  • Ensure all customer interactions and order processing comply with relevant regulatory and company requirements)
  • Provide regular reporting on order status, service levels, and any recurring issues across assigned accounts

Job benefits

  • Competitive salary
  • Discretionary annual performance bonus
  • We understand that productivity requires balance, so we offer office-based contracts and allow flexibility on locations of work when required and appropriate. This can be different for each department so please have that conversation at interview
  • Healthcare
  • Pension – you contribute 5% and we offer 5%
  • Life Insurance – lump sum (tax free) death benefit of 4 x basic salary
  • Enhanced family leave
  • Enhanced sick pay
  • 25 days annual leave
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Essential Pharma's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Essential Pharma's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Essential Pharma's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.