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Open nowPosted 22 days ago

Customer Journey Director

EURES job mobility portal122,767 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowCustomer Journey DirectorEURES job mobility portal · Groot-Amsterdam, Netherlands

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

Functie Customer Journey Director Dienstverband Fulltime Werkvorm Hybride Serviceplan Group Netherlands on behalf of The Marcom Engine is looking for a: Customer Journey Director -Fulltime About the Marcom engine The Marcom Engine fully integrates strategy, creation, and production in one entity. A customized agency for BMW Group. This includes all areas of data-driven performance marketing and analytics, marketing automation, CJ management, digital channels, reversed sales funnel planning, and CRM. As a transnational agency operating system for all European markets, TME comprehensively integrates the classic marketing disciplines of strategy, creation, and production with all relevant aspects of the customer journey - while raising them to a high-tech level. This includes all areas of data-driven performance marketing and analytics, marketing automation, programmatic media, and CRM support. Your key responsibilities - Serve as one of the main points of contact for the Dutch BMW & MINI client, collaborating internally and externally with operational and strategic leads, reporting to your Head of Customer Journey Director. - Manage the cross-functional domain/channel team for your campaigns, providing guidance, support, and mentorship to team members. - Have accountability for the entire lifecycle of campaigns, including local delivery management, domain/channel scope, activities, and KPIs. - Develop and maintain the master timeline and project schedule for your campaigns, ensuring timely execution across domains. - Foster integration across agencies to drive business value and meet client objectives, working alongside the other Account Directors /Customer Journey Directors and domain specialists (CRM, Digital Media, Web&Online, social & Content/Creation). - Align with the central TME teams, including strategy and client service, to ensure consistency and coordination. - Make an essential contribution to achieving targets and ...

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