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Open nowPosted 15 hours ago

Customer Service Manager

EURES job mobility portal280,773 open roles

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowCustomer Service ManagerEURES job mobility portal · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 15 hours ago

The posting

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

Jobomschrijving

As a Customer Service Manager your responsibilities are:

  • Lead and manage the customer service team to ensure high performance and efficiency.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Monitor and improve operational processes to ensure seamless service delivery.
  • Handle escalated customer issues and provide effective resolutions.
  • Analyse customer feedback and data to identify areas for improvement.
  • Ensure compliance with company policies and industry standards.
  • Collaborate with other departments to align customer service goals with overall business objectives.
  • Prepare and present reports on customer service performance to senior management.

A successful Customer Service Manager should have:

  • Master's degree or equivalent higher education qualification
  • Minimum 10 years of experience within an industrial or manufacturing environment
  • At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management
  • Fluent in Dutch, French and English
  • Experience in exposure to executive leadership and cross-functional decision-making
  • Strong background in change management and organizational transformation
  • Experience working in complex international B2B environments
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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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What if my background isn't good enough?

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