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Open nowPosted 33 hours ago

Customer Support Agent

EURES job mobility portal122,767 open roles

Where
Gent, Belgium
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Your applicationOpen nowCustomer Support AgentEURES job mobility portal · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 33 hours ago

The posting

Voor onze klant, een mensgerichte en internationaal actieve e-commerce speler, zijn wij op zoek naar een enthousiaste en servicegerichte Klantendienstmedewerker. In deze functie word je het centrale, Nederlandstalige aanspreekpunt voor een divers publiek van zowel particuliere consumenten als zakelijke klanten. Je beantwoordt een brede waaier aan vragen via telefoon, e-mail en live chat. Dankzij een grondige producttraining bij de opstart en continue on-the-job coaching ontwikkel je jezelf snel tot een expert die klanten feilloos adviseert en complexe dossiers met een glimlach oplost. De functie is volledig in daguren van maandag tot vrijdag georganiseerd.

  • Fungeren als het eerste, professionele aanspreekpunt voor Nederlandstalige B2B- en B2C-klanten via telefoon, mail en chat.
  • Klantgericht beantwoorden van uiteenlopende vragen met betrekking tot bestellingen, leveringen, facturatie en administratie.
  • Bieden van eerstelijns technische ondersteuning en productadvies over het volledige assortiment.
  • Analyseren van klantenvragen, proactief meedenken en doelgericht zoeken naar de meest geschikte oplossing.
  • Nauwkeurig registreren en administratief opvolgen van de klantinteracties in het centrale systeem.
  • Actief delen van feedback en input met de teamlead om de interne processen en de servicekwaliteit continu te verbeteren.
  • Je beschikt over uitstekende communicatieve vaardigheden en hebt een perfecte mondelinge en schriftelijke beheersing van de Nederlandse taal.
  • Een klant- en servicegerichte instelling waarbij het overtreffen van de klantverwachting jouw persoonlijke drijfveer is.
  • Je bent administratief vlot, kunt snel schakelen tussen verschillende systemen en toont een gezonde dosis initiatief en doorzettingsvermogen.
  • Je bent een betrouwbare teamplayer die bewust kiest voor stabiliteit en graag bijdraagt aan een positieve en informele sfeer op de werkvloer.
  • Ervaring in een gelijkaardige customer service- of retailomgeving is een pluspunt, maar de juiste motivatie en leerhouding zijn doorslaggevend.
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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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