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Open nowPosted 6 days ago

Front Office Medewerker

EURES job mobility portal222,662 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowFront Office MedewerkerEURES job mobility portal · Utrecht, Netherlands
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Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Laatst bijgewerkt: september 2026 Wat doet een front office medewerker? Een front office medewerker is het eerste aanspreekpunt voor klanten, cliënten of relaties en combineert dat met administratieve ondersteuning. Je beantwoordt vragen, plant afspraken, volgt openstaande zaken op en zorgt dat informatie goed wordt vastgelegd en doorgegeven. Een front office medewerker doet dus meer dan telefoon aannemen of bezoekers ontvangen. In de praktijk bewaak je de opvolging van vragen, houd je administratie op orde en zorg je dat collega's verder kunnen met actuele en complete informatie. Dat maakt de rol belangrijk in organisaties waar bereikbaarheid, nauwkeurigheid en snelle afstemming samenkomen. Je werkt dicht op de operatie en hebt daardoor direct invloed op de kwaliteit van de service en de rust in het team. Wat is de rol van een front office medewerker in de organisatie? De front office is vaak de schakel tussen buiten en binnen. Je vangt het eerste contact op, beoordeelt wat direct kan worden afgehandeld en zet de rest netjes door naar de juiste collega. Daarmee voorkom je dat vragen blijven liggen of onnodig worden rondgestuurd. In veel organisaties betekent dat een combinatie van klantcontact, planning, administratieve verwerking en interne afstemming. Je bent niet alleen een vriendelijk gezicht of een stem aan de telefoon, maar ook iemand die processen bewaken en informatie zorgvuldig vastleggen. Welke taken horen bij een front office medewerker? De precieze taken verschillen per branche en werkgever, maar een aantal werkzaamheden komt vaak terug. Hieronder staat de kern: - binnenkomende telefoontjes, e-mails en andere vragen beantwoorden; - afspraken inplannen, wijzigen en bevestigen; - informatie registreren in CRM-, agenda- of dossiersystemen; - openstaande acties opvolgen en herinneringen bewaken; - gegevens controleren en administratief verwerken; - vragen doorzetten naar de juiste collega of afdeling; - signaleren wann...

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