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Open nowPosted 3 days ago

IT Support Engineer

EURES job mobility portal87,872 open roles

Where
Ieper, Belgium
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Your applicationOpen nowIT Support EngineerEURES job mobility portal · Ieper, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

Je ondersteunt klanten die dagelijks vertrouwen op geavanceerde software voor ticketing, bookings, payments en toegangscontrole. Jij wordt hun vaste aanspreekpunt voor IT support en customer support, samen met een team van ervaren specialisten. Je komt terecht in een internationale groep met een informele, mensgerichte cultuur, waar kennisdeling en professionele groei centraal staan. Hybride werken, flexibele uren en directe lijnen met het management maken deze rol extra interessant als je verantwoordelijkheid én autonomie zoekt.

  • Biedt telefonische en remote support voor het softwarepakket ReCreateX, access control systems en building management systems.
  • Analyseert meldingen van klanten, stelt gerichte vragen, achterhaalt de kern van het probleem en zoekt passende oplossingen.
  • Werkt nauw samen met collega's in de servicedesk en andere afdelingen om complexe cases op te lossen en kennis te delen.
  • Zorgt voor correcte registratie en opvolging van incidenten, zodat klanten de status en uitkomst helder kunnen opvolgen.
  • Werkt in een dynamische omgeving met afwisseling in vragen, klanttypes en internationale contacten, geen dag is dezelfde.
  • Vlotte kennis van het Nederlands en daarnaast Engels of Frans, zodat je klanten professioneel kunt ondersteunen.
  • Sterke analytische ingesteldheid, resultaatgerichte aanpak en zin om verantwoordelijkheid op te nemen in customer support.
  • Bereidheid om jezelf continu te ontwikkelen via training, praktijkervaring en kennisdeling met collega's.
  • Teamgerichte houding, leergierigheid en een gezonde dosis ambitie om door te groeien in een technische supportomgeving.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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