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Open nowPosted 2 days ago

Lead Omnichannel Klantinteractie

EURES job mobility portal317,103 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowLead Omnichannel KlantinteractieEURES job mobility portal · Utrecht, Netherlands
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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 2 days ago

EURES job mobility portal median: 3 days open

The posting

Mail ons: [email protected] Inventiv Lead Omnichannel Klantinteractie | Zeist | 24 uur Regio: Utrecht Plaats: Zeist Informatie over de organisatie: Ben jij een ervaren professional op het gebied van omnichannel klantinteractie, personalisatie en digitale transformatie? Krijg jij energie van complexe organisatiebrede vraagstukken waarbij strategie, technologie en organisatieontwikkeling samenkomen? Dan is deze interimopdracht iets voor jou. Voor een toonaangevende organisatie binnen de pensioensector zijn wij op zoek naar een Lead Omnichannel Klantinteractie In deze rol geef je richting aan de verdere ontwikkeling van contextuele klantinteractie en help je de organisatie om strategische ambities te vertalen naar een concrete en uitvoerbare aanpak. De organisatie werkt aan een nieuw multiclient klantinteractieplatform waarmee verschillende klantkanalen worden gemoderniseerd en samengebracht. De ambitie is om klantinteractie steeds relevanter en persoonlijker te maken, waarbij communicatie beter aansluit op de situatie, behoeften en voorkeuren van klanten. De visie hiervoor ligt in de basis. De volgende stap is het vertalen hiervan naar een concrete ontwikkelagenda, roadmap en de organisatie-inrichting die nodig is om deze ambitie daadwerkelijk te realiseren. Volledige omschrijving: Als Lead Omnichannel Klantinteractie breng je structuur aan in een complex en strategisch vraagstuk. Je bent de verbindende schakel tussen business, IT, architectuur, management en verschillende kanaalteams. Je houdt je onder andere bezig met: - Regie nemen op de verdere ontwikkeling van contextuele klantinteractie; - Samen met stakeholders een concrete aanpak en ontwikkelagenda opstellen; - Het benodigde organisatievermogen voor contextuele klantinteractie in kaart brengen en verder ontwikkelen; - Adviseren over de impact van kanaalmigraties en de ontwikkeling van het multiclient klantinteractieplatform; - Afhankelijkheden, risico's, trade-offs...

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