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Open nowPosted 4 days ago

Operations & Customer Support Manager

EURES job mobility portal122,767 open roles

Where
Gent, Belgium
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Your applicationOpen nowOperations & Customer Support ManagerEURES job mobility portal · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 4 days ago

The posting

Voor onze klant, een gevestigde en mensgerichte organisatie, zijn we op zoek naar een ervaren en daadkrachtige Operations & Customer Support Manager. In deze sleutelrol ben je verantwoordelijk voor de dagelijkse aansturing van het Back Office team. Je rapporteert rechtstreeks aan de CEO, geeft leiding aan een team van ongeveer 12 medewerkers en speelt een centrale rol in de verdere digitalisering en procesoptimalisatie van de organisatie.

Jouw takenpakket

  • Aan sturen, coachen en begeleiden van een team van ongeveer 12 medewerkers op de Back Office
  • Verdelen van de workload, bepalen van prioriteiten en bewaken van de kwaliteit, KPI's en deadlines
  • Voeren van evolutie-, feedback- en functioneringsgesprekken en scheppen van duidelijke verwachtingen en structuur
  • Rapporteren aan de CEO en fungeren als strategische sparringpartner voor operationele en organisatorische verbeteringen
  • Hands-on ondersteunen van de afdelingen bij operationele piekmomenten om de continuïteit te garanderen
  • Opvolgen van de aankoop- en leveranciersadministratie en bewaken van een correcte verwerking van orders en facturen
  • Fungeren als centraal aanspreekpunt voor interne stakeholders, klanten en leveranciers
  • Actief meewerken aan het ERP-migratietraject door deel te nemen aan workshops, processen te testen en teams te begeleiden
  • Je beschikt over een bachelor- of masterdiploma (of gelijkwaardig door ervaring)
  • Je hebt minstens 5 jaar relevante ervaring in een leidinggevende functie binnen een operationele of commerciële omgeving
  • Je beschikt over een uitstekende professionele beheersing van het Nederlands én het Frans (kennis van het Engels is een pluspunt)
  • Je hebt ruime ervaring met ERP-systemen en een duidelijke affiniteit met digitaliserings- en veranderingsprocessen
  • Je bent een natuurlijke, mensgerichte leider die beslissingen durft te nemen en helder communiceert
  • Je behoudt het overzicht bij meerdere prioriteiten en beschikt over een praktische hands-on mentaliteit
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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