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Open nowPosted 67 days ago

Professional Services: Support (m/w/d)

EURES job mobility portal235,307 open roles

Where
Wien, Austria
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Your applicationOpen nowProfessional Services: Support (m/w/d)EURES job mobility portal · Wien, Austria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 67 days ago

The posting

besharp ist innovativer Hersteller von Kommunikationssoftware auf Basis von Omnichannel AI Communications. Mit unsere Software Lösungen vacapo®, vandante® und vallegro® orchestrieren und automatisieren unsere Kunden ihre Service- und Contact Center Kommunikationsprozesse. Die hohe Qualität unserer Produkte und Services ist ein zentraler Bestandteil unserer Unternehmensphilosophie.

Zur Verstärkung unseres Teams in Wien suchen wir eine/n neue erfahrene/n Mitarbeiter*in (m/w/d) für den Bereich "Professional Services" in Vollzeitanstellung. 1

Professional Services: Support (m/w/d)

Arbeitszeit: Vollzeit nach Absprache

Arbeitsort: 1020 Wien

Zu deinen zentralen Tätigkeiten zählen

* Request- und Incidentmanagement mittels Ticketsystem unter Berücksichtigung von SLA-Definitionen und Prozessen

* Analyse, Problemdiagnose und Bewertung von Supportanfragen

* Systemneuinstallationen, deren Konfigurationen und Wartungsarbeiten

* Identifizierung von Fehlern und Protokollierung in Zusammenarbeit mit der Entwicklung

Das Anforderungsprofil

Ausbildung und Grundlagen

* Fundierte ICT Ausbildung (HTL, FH oder Universität)

* Sie verfügen über ausgezeichnete Teamfähigkeit und hohe Kundenaffinität

* Gute Deutsch- und Englischkenntnisse

Technische Skills

* Praktische Erfahrungen mit Linuxsystemen (Debian)

* Fundierte Kenntnisse über VoIP (SIP/WebRTC) und Kommunikationsprotokolle SIP/RTP/RTCP

* Erfahrungen mit Docker (Containerisierung, Orchestrierung, Netzwerk- und Datenmanagement)

* Gute Programmierkenntnisse mit langjähriger Erfahrung (Python)

* Gesicherte Netzwerkkenntnisse mit Schwerpunkt VoIP (QoS)

* Fundierte KI-Kenntnisse und Promptingerfahrungen (Gemini, Foundry, Mistral, etc.)

Weiterführende Kenntnisse - wünschenswert

* FreeSwitch (SIP/WebRTC)

* Linux (FreeBSD)

* Praktische Programmierkenntnisse (Java Script, Java, PHP, Batch (Shell Scripting))

Wir bieten

* Spannende Projekte und abwechslungsreiche, verantwortungsvolle Aufgaben bei einem international tätigen Technologieführer

* Professionelles Arbeitsumfeld in einem modernen Büro in verkehrsgünstiger Lage

* Attraktive Sozialleistungen

* Sympathisches Team, eingebettet in eine innovative Unternehmensgruppe mit herausragenden Kunden

* Einen wunderschönen Arbeitsplatz in unmittelbarer Nähe der U2 und Prater

Bewerben Sie sich im Zuge einer Vorauswahl durch das Arbeitsmarktservice SCHRIFTLICH, per MAIL bevorzugt mit Ihren aktuellen Bewerbungsunterlagen (Lebenslauf/Foto, Motivationsschreiben und wenn vorhanden mit dem letzten Dienstzeugnis) unter Angabe der Auftragsnummer im Betreff unter:

[email protected] Das Mindestentgelt für die Stelle als

Professional Services: Support (m/w/d)

beträgt 3.500,00 EUR brutto pro Monat auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.

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