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Open nowPosted 111 days ago

Senior Customer Service Medewerker - Hotbath BV

EURES job mobility portal193,836 open roles

Where
Zuidoost-Zuid-Holland, Netherlands
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Your applicationOpen nowSenior Customer Service Medewerker - Hotbath BVEURES job mobility portal · Zuidoost-Zuid-Holland, Netherlands
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  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 111 days ago

The posting

Als Senior Customer Service Medewerker bij Hotbath BV in Alblasserdam ben jij een stabiele en ervaren kracht binnen de klantenservice. Dankzij jouw klantgerichte aanpak weten installateurs, dealers en eindgebruikers precies waar ze aan toe zijn. Jij bewaart rust, denkt in oplossingen en zorgt ervoor dat processen soepel verlopen.

In deze veelzijdige functie combineer je klantcontact met administratieve nauwkeurigheid en technische affiniteit. Je werkt in een hecht team waarin samenwerking en een prettige werksfeer centraal staan. Daarbij krijg je de ruimte om jouw ervaring in te zetten om processen verder te versterken.

Hotbath is een groeiende organisatie binnen de sanitairbranche waar kwaliteit, innovatie en design hand in hand gaan.

Klinkt dit als een rol waarin jij je thuis gaat voelen? Lees dan verder.

Wat ga jij doen als Senior Customer Service Medewerker bij Hotbath BV?

Als Senior Customer Service Medewerker zorg je voor een correcte verwerking van orders en administratieve processen en het bewaken van levertijden. Dagelijks sta je installateurs, dealers en eindgebruikers professioneel te woord via telefoon en e-mail. Je geeft klanten deskundig advies, waarbij je oog houdt voor het commerciële belang en bijdraagt aan echte Hotbath-ambassadeurs. Servicevragen en klachten weet jij professioneel en oplossingsgericht af te handelen. Dankzij jouw nauwkeurige werkwijze verlopen de processen achter de schermen soepel en betrouwbaar. Ook denk je actief mee over verbeteringen van interne processen. Samen met collega's van sales, logistiek, service en products werk je aan een prettige en consistente klantbeleving. Vanuit jouw senioriteit bied je ondersteuning aan collega's en deel je graag jouw kennis en ervaring. Je werkt onder de dagelijkse aansturing van de Teamleider Customer Service.

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