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Open nowPosted 28 days ago

Senior IT Operations & Service Delivery Manager

EURES job mobility portal280,773 open roles

Where
Antwerpen, Belgium
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Your applicationOpen nowSenior IT Operations & Service Delivery ManagerEURES job mobility portal · Antwerpen, Belgium

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Robert Half is currently recruiting a Senior IT Operations & Service Delivery Manager (f/m/x) - Antwerp

Our client is a well-established international organization with a strong footprint across Europe and a clear focus on innovation, operational excellence, and digital transformation.

The scope of responsibilities for this job as a Senior IT Operations & Service Delivery Manager (f/m/x) include:

  • You lead the Autonomous Operations & Service Delivery function across multiple European locations, with accountability for service performance, resilience, quality, and continuous improvement.
  • You define and execute the tower strategy and roadmap, aligning operational priorities, investments, and transformation initiatives with business and IT objectives.
  • You oversee end-to-end IT service delivery across service management, AIOps, observability, cloud and infrastructure operations, network operations, digital workplace, automation, and release governance.
  • You drive the evolution from reactive support toward predictive, AI-assisted, and self-healing operations through observability, orchestration, and intelligent automation.
  • You manage major operational events, executive communications, and cross-functional coordination to ensure fast resolution and clear business-impact awareness.
  • You lead internal teams and external providers in a multi-supplier ecosystem, creating strong governance, accountability, and service excellence across the full IT landscape.
  • You own budget oversight, vendor performance, operational risk, resilience planning, and service continuity to deliver measurable business outcomes.

The requested qualifications for this job include:

  • You hold a master's degree in Information Technology, Computer Science, Engineering, Business Technology or a related field, or you bring equivalent experience.
  • You have significant leadership experience in enterprise IT operations and service delivery, ideally with at least 8 years in a broad and strategic leadership scope.
  • You bring strong expertise in ITIL 4 service management and multi-provider service integration.
  • You have practical experience with AIOps, observability, automation, cloud operations, infrastructure, networks and digital workplace environments.
  • You understand operational resilience, disaster recovery, cybersecurity interfaces, risk management and governance requirements.
  • You are comfortable managing budgets, business cases, sourcing activities, vendor relationships and service performance.
  • You know how to translate complex technical and operational topics into clear business impact and executive-level communication.
  • You are a strategic leader who combines transformation mindset, strong decision-making and people leadership.
  • You collaborate easily across technology, business, architecture, security, data and external partner ecosystems.
  • You thrive in a high-impact environment where reliability, innovation and continuous improvement go hand in hand.
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