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Open nowPosted 3 days ago

Teamleider Klantenservice

EURES job mobility portal122,767 open roles

Where
Het Gooi en Vechtstreek, Netherlands
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Your applicationOpen nowTeamleider KlantenserviceEURES job mobility portal · Het Gooi en Vechtstreek, Netherlands
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

DPG Media Hilversum €3.100 - €5.100 32 - 40 uur HBO Vandaag Bewaar vacature Open in nieuwe tab Teamleider Klantenservice solliciteer op website van werkgever Salaris €3.100 - €5.100 Uren 32 - 40 uur Dienstverband Vast Werklocatie Hilversum Opleidingsniveau HBO Branche Verzekeringen/Assurantiën Functieomschrijving Ben jij een echte doorpakker met oog voor resultaat? Heb jij ervaring als teamleider in een klantenservice omgeving? En pak jij de verantwoordelijkheid voor het begeleiden van jouw team om samen toe te werken naar een excellente klantbeleving waarbij digitalisering voorop staat? Dan is de rol van Teamleider Klantenservice iets voor jou! Dit ga je doen Als Teamleider Klantenservice maak je deel uit van de afdeling Blije Klant. Binnen deze afdeling ben jij verantwoordelijk voor een klantenserviceteam van ongeveer 10 tot 15 collega's. Jij coacht, motiveert en ondersteunt jouw team, zodat zij hun werk goed kunnen doen en onze klanten dagelijks de beste ervaring krijgen. Als teamleider ben je zichtbaar en bereikbaar voor je team: je creëert een omgeving waarin collega's zich gewaardeerd voelen en je biedt ondersteuning waar nodig. Zo zorg je ervoor dat iedereen optimaal kan presteren. • Het team: je coacht, enthousiasmeert en begeleidt de experts op de inhoud en (digitale) gesprekstechnieken. Je bent elke dag nieuwsgierig naar de prestaties van jouw team. Je geeft jouw team daarbij voldoende ruimte om zaken zelf op te pakken binnen de kaders. Bij de begeleiding horen ook HR-zaken zoals ontwikkelgesprekken en verzuimbegeleiding. • De operatie: samen met je collega-teamleiders en de Workforcemanager zorg je dat de bezetting goed matcht met het werkaanbod. Daarnaast creëer je focus en neem je initiatief waar verbetering mogelijk is. • Structureel oplossen van problemen: je signaleert kansen voor de klant en je team, komt proactief met oplossingen die je van a naar b brengt. Je neemt beslissingen op ...

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