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Open nowPosted 30 days ago

Transition Project Manager Service Delivery

EURES job mobility portal293,565 open roles

Where
Sint-Niklaas, Belgium
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Your applicationOpen nowTransition Project Manager Service DeliveryEURES job mobility portal · Sint-Niklaas, Belgium

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 30 days ago

The posting

Transition Management

  • Develop and own the end-to-end transition plan.
  • Lead service transition activities from mobilization through hypercare.
  • Coordinate all transition workstreams across Honda, and the suppliers.
  • Manage dependencies, risks, assumptions and issues throughout the project lifecycle.
  • Ensure service continuity is maintained during the migration period.
  • Define and manage transition governance structures and reporting.

Service & Process Migration

  • Oversee transition of:Service Desk processes Incident Management Request Fulfilment Knowledge Management Escalation Management Service Reporting SLA Management Operational Governance
  • Validate operational readiness prior to go-live.
  • Ensure all transition deliverables are completed and signed off.

Stakeholder Management

  • Act as the primary coordination point between Honda, and the suppliers.
  • Facilitate workshops, decision boards and steering committees.
  • Communicate progress, risks and key decisions to senior management.
  • Work closely with business representatives to minimize operational impact.

Governance & Quality Assurance

  • Define KPIs and transition success criteria.
  • Establish operational governance forums.
  • Ensure compliance with Honda standards, security requirements and ITIL best practices.
  • Monitor transition performance and benefit realization.

Change Management

  • Support user communication and organizational readiness activities.
  • Coordinate training, knowledge transfer and documentation activities.
  • Ensure support teams are fully prepared before handover.

Required Experience

  • Minimum 8 years of IT Project or Transition Management experience.
  • Proven track record delivering large-scale outsourcing or managed service transitions.
  • Experience transitioning Service Desk and Workplace Services between providers.
  • Strong understanding of:ITIL Service Desk Operations Incident and Request Management Service Governance Vendor Management Knowledge Transfer
  • Experience working with multinational organizations.
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