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Open nowFirst seen 40 hours ago

SAP RISE Technical Lead (100%)

ffiadvisory294 open roles

Where
Zürich, Switzerland
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Your applicationOpen nowSAP RISE Technical Lead (100%)ffiadvisory · Zürich, Switzerland

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  6. 52.7%60 days
This job: first seen 40 hours ago

The posting

Industry: Mechanical Engineering Number of employees: approx. 5000 - 6000 Reference number: 4R4RYV97

Key Facts: SAP technical service delivery, SAP RISE, SAP release management, SAP Cloud ALM, SAP S/4HANA, in Winterthur/home office.

Main tasks:

  • Own the complete technical service delivery for RISE with SAP environments and help maintain system availability of at least 99% across the SAP landscape.
  • Serve as the central point of contact between the customer and SAP via SAP for Me.
  • Coordinate and manage service requests, incidents and escalations throughout their lifecycle.
  • Use SAP for Me dashboards to track SLAs and KPIs, identify potential issues at an early stage and ensure timely resolution.
  • Take responsibility for SAP release management, including the planning and coordination of transport deployments, upgrades, system refreshes and patching activities.
  • Own the service management of SAP Cloud ALM and SAP for Me.
  • Prepare and present regular service review reports covering system health, SLA performance and planned improvement measures.
  • Provide technical support for S/4HANA migrations and cloud transformation initiatives delivered under RISE contracts.
  • Introduce automation for monitoring and alerting in order to reduce incident response times.
  • Maintain and continuously develop your technical expertise in line with the Group IT strategy and business objectives.
  • Carry out any other duties assigned by management that are appropriate to the role and your professional qualifications.

Your qualifications:

  • Several years of experience in SAP technical service delivery leadership.
  • Strong technical expertise in SAP RISE, SAP Cloud ALM, SAP for Me, SAP BTP and IT service management.
  • In-depth knowledge of SAP service requests, SLA monitoring and system provisioning visibility.
  • Sound understanding of ITIL-based service management, particularly incident, problem and change management.
  • Extensive experience as an SAP Release Manager, including the coordination of multiple deployments and ownership of the SAP release calendar.
  • Experience managing SAP Basis system copies and updates as part of release activities.
  • Participation in S/4HANA projects covering the complete end-to-end project lifecycle.
  • Practical experience configuring and managing SAP Cloud ALM for requirements, testing, deployment and release management.
  • Knowledge of the core standard SAP end-to-end processes used by the business community.
  • Experience with business process monitoring, including the setup of process monitoring, KPIs and dashboards for end-to-end SAP processes.
  • Excellent English skills are essential. German language skills are a significant advantage.

The salary range will be communicated confidentially.

If you have any questions, please contact us at any time on +41 55 299 58 58 or [email protected]. We will be happy to help you!

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