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Open nowPosted 190 days ago

Head of Managed Services (m/w/d)

flh9 open roles

Where
OFFICE LEIPZIG
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Your applicationOpen nowHead of Managed Services (m/w/d)flh · OFFICE LEIPZIG

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 190 days ago

The posting

Kurzbeschreibung der Stelle

  • Rolle: Head of Managed Services – Führung & Steuerung unserer operativen Delivery (Web Development & Social Media)
  • Mission: Du stellst sicher, dass wir Websites und Social Media Accounts für LEH- und KMU-Kunden skalierbar, termintreu und in hoher Qualität erstellen und betreuen
  • Impact: Du hebst Performance und Effizienz durch Operational Excellence (Prozesse, Standards, Kapazitäten, Qualität) – und machst Delivery messbar und steuerbar
  • Arbeitsweise: „Operational & hands-on“ – Du führst ca. 15–20 Mitarbeitende fachlich und disziplinarisch und bist gleichzeitig Sparringspartner für Prozesse, Tools und Best Practices (Web/Social)

Diese Aufgaben erwarten Dich

Führung & Team Performance (Web Dev & Social Media)

  • Fachliche und disziplinarische Führung der Teams (ca. 15–20 FTE)
  • Rollen-/Skill-Entwicklung, klare Verantwortlichkeiten, Leistungs- und Feedbackkultur
  • Priorisierung, Eskalationsmanagement, „Delivery meets SLA“ Mentalität

Delivery Steuerung (Websites, Social Media, laufende Kundenprojekte)

  • Delivery Steuerung (Websites, Social Media, laufende Kundenprojekte)
  • End-to-end Steuerung laufender Kundenleistungen (Planung → Umsetzung → Betreuung)
  • Sicherstellung von Termintreue, Qualität und Budget-/Aufwandsdisziplin
  • Stabiler Produktionsfluss: Intake, Briefing-Qualität, Freigaben, Änderungen, Retainer-Betreuung

Operational Excellence / Prozesse & Standards

  • Weiterentwicklung und Standardisierung von Prozessen, Templates, QA-Checks, Übergaben
  • Kapazitäts- und Ressourcenplanung (Auslastung, Forecast, Bottlenecks)
  • KPI-Set für Delivery: Durchlaufzeiten, Rework, Qualität, Utilization, On-time Delivery (einfach, wirksam)

Fachliche Leadership (Web + Social)

  • Sicherstellen von fachlichen Standards und Plattform-/Technik-Basics (Web: Setup/Tech-Basics/Best Practices; Social: Redaktionslogik, Publishing-/Workflow-Standards, Plattform-Know-how)
  • Tooling & Automatisierung vorantreiben (z. B. Workflows, QA, KI-Enablement), pragmatisch statt „Toolitis“

Zusammenarbeit

  • Enge Abstimmung mit Sales/CS/Account/Finance/GM: Kapazitäten, Kundenprioritäten, Risiko-Accounts
  • Ansprechpartner für das operative Tagesgeschäft, regelmäßiges Reporting an das General Management

Damit begeisterst Du uns

Must‑haves

  • Mehrjährige Erfahrung in Operations / Delivery / Projektmanagement in einer Agentur-, Digital- oder Service-Organisation
  • Nachweisliche Führungserfahrung (disziplinarisch + fachlich)
  • Starkes Prozess- und Qualitätsverständnis: Standards, Taktung, Steuerung über KPIs
  • Tiefes Fachverständnis Social Media – insbesondere Meta Plattformlogiken (Facebook/Instagram): Kampagnen-/Content Mechaniken, Reichweiten-/Engagement-Logiken, Formate, Richtlinien, grundlegende Performance-Treiber (als fachlicher Maßstab für Teamführung & Prozessdesign)
  • Tiefes Web-Grundverständnis (Setup/Tech-Basics/Best Practices) als Voraussetzung für belastbare Prozess- und Qualitätsmaßstäbe

Nice‑to‑haves

  • Erfahrung mit skalierbarer Produktion/Managed Services (Retainer-Modelle, wiederkehrende Betreuung)
  • Erfahrung in Kapazitätsplanung/Utilization, Budgetsteuerung, Effizienzprogrammen
  • Affinität zu IT/KI/Automation zur Prozess- und Produktivitätssteigerung

Arbeitsstil / Mindset

  • Strukturierte, durchsetzungsstarke, lösungsorientierte Führungspersönlichkeit
  • Hands-on, pragmatisch, hohe Ownership – „make it run & make it better“
  • Klar in Kommunikation, stark im Stakeholder-Management, kundenzentriert ohne „Service-Overload“

Bereit, Delivery auf das nächste Level zu bringen? Bewirb dich jetzt – kurz & unkompliziert!

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