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Open nowPosted 34 days ago

Customer Success Manager

flowla3 open roles

Where
London, United Kingdom
Work mode
Hybrid
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Your applicationOpen nowCustomer Success Managerflowla · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on flowla's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 34 days ago

The posting

About Flowla

Revenue software has spent twenty years telling teams what to do. Nobody built the thing that actually does it. That's Flowla. We're a revenue execution platform, and at its centre is REX: an AI agent that works as a player-coach for the sales and customer success teams.

  • Seed-stage, London HQ, 13 people, VC funded with a clear runway. 3rd company for the founders, with past exits.
  • Customers are B2B revenue teams in tech, finance and healthcare, from scale-ups to enterprise.
  • 93% G2 rating. 25–35% faster sales cycles, 10+ hours a week back per rep.

The role

Every deal goes through a scoped proof of concept before the customer commits. You join during the POC to learn what they're trying to achieve, then own the account from go-live onward: rollout, adoption, renewal, growth. A Solutions Engineer owns implementation and stays the technical contact. You own the people.

What's in it for you

  • Close to the founders: you'll shape how we do customer success, not inherit a process.
  • Comp that rewards the outcome: competitive base, 70/30 base to variable, uncapped, plus equity. Variable is driven by retention and expansion.
  • Customers you can actually see winning: your accounts are revenue teams, so your work shows up in their pipeline and their renewals.
  • Tooling budget for courses, conferences or anything that levels up your craft.
  • Visibility: your customer stories become our case studies, webinars and launches, with your name on them.

What you’ll do

  • Own a customer portfolio: Build relationships with users, champions and senior stakeholders. Maintain success plans, monitor usage and lead regular reviews that show progress against each customer’s goals.
  • Own team rollout: onboard every user, get the whole revenue team running deals in Flowla, and run regular reviews against the goals set in the POC.
  • Own renewals: keep an accurate forecast, build the case for value, lead the conversation.
  • Grow your book: close straightforward expansion yourself (seats, plan upgrades) and work with the sales team to hunt larger upsell, bringing them in when a new use case needs scoping or a fresh POC.
  • Own support for your accounts: routine questions, issues through to resolution, technical escalations with the Solutions Engineer, and recovery plans when an account is at risk.
  • Feed what customers tell you into Product, and turn what works into a repeatable playbook.

You're probably...

  • 4–6 years in B2B SaaS customer success or account management, at least 2 of them owning renewals.
  • Someone who has carried a portfolio through a full annual renewal cycle and kept it.
  • Comfortable in the room with a CRO, VP Sales or VP Customer Success, and able to turn usage and outcomes into a renewal case they can't argue with.
  • Commercially sharp: you spot expansion, qualify it and move it, without waiting to be asked.
  • Organised and relentless on follow-through.

We care most about what you've done: accounts retained, risks turned around, adoption lifted, expansion created.

How success is measured

Retention and adoption across your book, and the expansion you create. 70/30 base to variable, uncapped, with variable driven mainly by retention and expansion.

Location: Hybrid, 3 days in office in London.

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