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Open nowFirst seen 5 days ago

Mpesa Attendant- 09/26

GAP RECRUITMENT SERVICES LIMITED31 open roles

Where
Nairobi, Kenya
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Your applicationOpen nowMpesa Attendant- 09/26GAP RECRUITMENT SERVICES LIMITED · Nairobi, Kenya

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

M-Pesa Executive

Industry: Financial Services / Retail

Location: Nairobi, Naivasha and Narok

Employment Type: Full-Time

Salary: KES.17,500

Job Overview

Our client is seeking to hire a reliable and customer-focused M-Pesa Attendant to manage daily mobile money transactions at their outlets. The role requires a high level of integrity, accuracy, and excellent customer service skills to ensure smooth and secure handling of cash and electronic transactions.

Key Responsibilities

M-Pesa Transactions & Cash Handling

Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases

Ensure accurate recording of all transactions and balances

Maintain sufficient float and cash levels at all times

Balance cash and M-Pesa float daily and report any discrepancies immediately

Customer Service

Serve customers professionally, courteously, and efficiently

Respond to customer inquiries regarding M-Pesa services and transactions

Resolve basic customer complaints or escalate issues where necessary

Build and maintain positive customer relationships

Compliance & Security

Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines

Ensure proper KYC (Know Your Customer) procedures are followed

Maintain confidentiality of customer information and transaction data

Observe security procedures to prevent fraud, loss, or theft

Reporting & Record Keeping

Maintain accurate transaction records and daily reconciliation reports

Prepare end-of-day summaries for review by the supervisor

Ensure proper filing of transaction-related documentation

Required Qualifications and Experience

KCSE minimum grade C minus.

Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage

Basic computer literacy

Strong numerical and record-keeping skills

Ability to work long hours, weekends, or shifts as required

Core Competencies

High integrity and honesty

Strong attention to detail

Excellent customer service and communication skills

Ability to work under minimal supervision

Trustworthy, reliable, and accountable

Ability to work in a fast-paced environment

Application Deadline

Interested candidates should submit their CV to Our Website by latest 28th September 2026.

For any inquiries, please contact us at +254 784 155 512.

Gap Recruitment Services Limited does not charge candidates at any stage of the recruitment process. We are committed to equal opportunity hiring. Only shortlisted candidates will be contacted

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