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Open nowPosted 9 days ago

HVAC Technical Support Specialist Supervisor

Gensco Inc / Slakey Brothers, Inc19 open roles

Where
Tacoma, WA, USA
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Your applicationOpen nowHVAC Technical Support Specialist SupervisorGensco Inc / Slakey Brothers, Inc · Tacoma, WA, USA

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 9 days ago

The posting

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Technical Support Specialist Supervisor at our Corporate Office in Tacoma, WA! If you are looking to grow your career in HVAC with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you!

Summary

  • Perform a broad range of inside administrative and HVAC service support for both Customers and Team Members
  • Provide excellent customer service to current and potential Customers
  • Assist Customers and Team Members with HVAC equipment support, communication of product information, product and service training, warranty claim fulfillment, and factory support
  • Perform a wide range of leadership responsibilities including effectively delegating work to members of their Team, coaching/mentoring the Team Members to achieve desired results and developing meaningful metrics upon which to hold the Team Members accountable for accomplishing
  • Demonstrate personal integrity, an exemplary work ethic and an authentic concern for the welfare of Team Members
  • Constantly promote and encourage a positive and safe work environment for Team Members
  • Regularly evaluate their Team and then develop and implement a Team Member development plan that ensures succession for critical roles in their area of responsibility

​Education/Experience/Skills

  • 3+ years of experience in retail HVAC with Dealer service background
  • Extensive knowledge of HVAC industry
  • High school diploma or GED required
  • College degree preferred
  • Prior direct consumer service experience desirable
  • Demonstrated ability to multi-task in fast-paced environment
  • Proactive and self-motivated
  • Strong attention to detail
  • Strong time management and organizational skills
  • Strong presentation skills
  • Strong written and verbal communication skills
  • Strong work ethic and high degree of personal integrity
  • Ability to use tact and diplomacy in sensitive situations
  • Able to operate personal computer, calculator, other office machines and proficient in MS Office (Word, Excel, PowerPoint)
  • Able to work sitting or standing and move freely throughout the facility
  • Able to lift or carry equipment, supplies and inventory on a frequent basis
  • Ability to use tact and diplomacy in sensitive situations

Comprehensive and competitive benefits package includes:

  • Healthcare coverage of medical, dental and vision available first of the month following date of hire
  • Discretionary Profit Sharing
  • 401(k) Retirement Plan
  • Annual Holidays: 6 Paid Holidays and up to 2 Paid Floating Holidays
  • Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
  • Tuition reimbursement for 2-year and 4-year degree programs
  • Life Insurance, Voluntary Supplemental Life Insurance
  • Long-Term Disability, Voluntary Short-Term Disability
  • Employee Assistance Program
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