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Open nowPosted 4 days ago

Analista de Cobrança

GLOBAL SOLUTIONS LTDA

Where
Joinville, SC, Brasil
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Your applicationOpen nowAnalista de CobrançaGLOBAL SOLUTIONS LTDA · Joinville, SC, Brasil
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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 4 days ago

The posting

Agora, Carara é DefendeAê!!

Na DefendeAê, ajudamos pessoas a acessar direitos e benefícios. Para continuar fazendo isso por mais gente, cada acordo com o cliente precisa ser cumprido até o fim. Por isso, esta vaga é para quem sabe conversar sobre dinheiro com firmeza e respeito, e transforma atraso em acordo cumprido.

Sua missão: recuperar os valores em atraso sem perder a boa relação com o cliente: entender por que o pagamento parou, negociar uma saída que ele consiga cumprir e acompanhar o acordo até a quitação. Não é só ligar e cobrar: é ouvir, argumentar, negociar e registrar cada contato, sem constrangimento e sem desistir no primeiro "não".

O que você vai fazer: Atendimento aos clientes por telefone, WhatsApp e presencialmente; Contato com clientes inadimplentes, seguindo a régua de cobrança da área; Negociação de acordos dentro das condições definidas pela empresa; Acompanhamento de cada acordo até a quitação; Registro de todo contato e negociação no sistema; Cumprimento das metas de recuperação.

O que você precisa saber: Boa comunicação verbal; Facilidade para falar com o público; Conhecimento de técnicas de persuasão e cobrança; Disponibilidade para trabalho 100% presencial em Joinville/SC.

Diferenciais: experiência com cobrança ou recuperação de crédito em escritório de advocacia, assessoria ou financeira, noções do Código de Defesa do Consumidor aplicadas à cobrança e vivência com CRM ou sistemas de cobrança.

Qual perfil buscamos: Perfil comunicador; Persuasão com respeito; Firmeza na negociação; Resiliência diante do "não"; Foco em resultado.

Benefícios: Vale-transporte; Café da manhã; iFood Benefícios (cerca de R$ 600/mês, conforme meta do setor); Wellhub; Starbem; Avus; Bônus por produtividade.

Local: Joinville/SC, presencial · Contratação: CLT · Nível: Pleno · Jornada: seg–qui 8h–18h18 · sex 8h–17h30

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