The posting
The Talent Management Officer is responsible for fostering a positive employee experience through effective employee relations, engagement programs, performance management support, and culture-building initiatives. As part of the Human Capital Department, this role partners with employees, leaders, and clients to promote employee well-being, strengthen workplace culture, ensure policy compliance, and support a productive and engaged workforce.
Qualifications:
- Graduate of a Bachelor's Degree in Psychology, Human Resources, Behavioral Science, Business Administration, or any related field.
- CHRA certification is an advantage but not required.
- At least three (3) years of relevant HR experience; experience as an HR Business Partner, Talent Management Specialist, or HR Generalist is highly preferred.
- Experience working in an offshoring/BPO environment is an advantage.
- Strong background in Employee Relations, Employee Engagement, Performance Management, and HR Operations.
- Experience handling employee concerns, disciplinary processes, investigations, and conflict resolution.
- Experience in planning and executing employee engagement programs, company events, and culture-building initiatives.
- Must have experience using Sprout HR or any HRIS platform.
- Proficient in Microsoft Word, Excel, Outlook, and other business productivity tools.
- Excellent communication, facilitation, stakeholder management, and interpersonal skills.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Must be willing to work on a hybrid setup and mid-shift schedule (2:00 PM – 11:00 PM).
Responsibilities:
Employee Relations Management
- Address employee concerns, grievances, and workplace issues while ensuring fair, timely, and compliant resolutions.
- Conduct regular employee check-ins and engagement conversations to assess employee sentiment, concerns, and overall experience.
- Assist in investigations, evidence gathering, documentation, and administrative hearings related to employee relations cases.
- Prepare and administer Notices to Explain (NTE), disciplinary documentation, and related employee relations communications.
- Partner with leaders and stakeholders to promote a positive work environment and foster healthy employee relationships.
- Ensure employee compliance with company and client-specific policies, procedures, and standards.
Performance Management
- Monitor and facilitate performance review cycles, including probationary evaluations (3rd and 5th month reviews) and annual performance reviews for regular employees.
- Coordinate and schedule performance review discussions between employees, managers, and clients.
- Assist managers in implementing and monitoring Performance Improvement Plans (PIPs).
- Maintain accurate performance management records and documentation.
- Draft recommendations for salary increases, promotions, and employee development actions based on performance outcomes and business requirements.
- Prepare and release salary adjustment, promotion, and related employee communications.
Employee Engagement and Culture Development
- Design, coordinate, and implement employee engagement programs that strengthen company culture, employee satisfaction, and retention.
- Plan and execute company-wide events, employee recognition programs, town halls, team-building activities, wellness initiatives, holiday celebrations, and other engagement activities.
- Collaborate with internal stakeholders and clients to develop meaningful employee experience initiatives.
- Gather employee feedback through surveys, focus groups, and engagement activities, providing actionable recommendations to leadership.
- Track engagement metrics and recommend programs that support employee morale, productivity, and organizational effectiveness.
- Promote and reinforce company values, culture, and employee well-being initiatives.
HR Operations and Employee Administration
- Maintain and update employee records and information within the HRIS.
- Track employee attendance, leave utilization, and related HR metrics while ensuring data accuracy.
- Submit quarterly leave credit reports and other employee-related reports to clients and stakeholders.
- Assist in preparing and finalizing holiday schedules and holiday-swapping arrangements based on client requirements.
- Support employee onboarding processes, including payroll account setup, HMO enrollment, and life insurance registration.
- Conduct exit discussions and facilitate separation processes in a professional and compliant manner.
Learning, Development, and Stakeholder Support
- Organize and facilitate client-sponsored training sessions and employee development initiatives.
- Coordinate with department leaders and clients to support talent development and workforce planning initiatives.
- Attend and facilitate client meetings, employee forums, and engagement sessions as required.
- Provide support to the Talent Acquisition team during peak hiring periods and critical business needs.
