The posting
Qualifications:
- Bachelor's degree in business , Information Systems, or a related field (preferred).
- 2+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
- 2+ years of experience in call/contact center management.
- Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
- Proven ability to manage enterprise clients and deliver business outcomes through technology.
- Excellent communication and documentation skills.
- Experience with CRM and analytics tools (e.g., Salesforce).
Key Responsibilities:
- Client Support : Deliver quality through best practices, as required to optimize the client experience.
- Account Growth: Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long -term partnerships.
- Client Reporting and Analysis : Analyze client reports and invoices to ensure accuracy and compliance, escalating gaps as needed.
- Case Management and Documentation : Identify issues and requests, submitting cases in Jira and/or Salesforce. Document and update standard operating procedures to ensure business continuity.
- Cross -Functional Collaboration : Collaborate across the organization to ensure seamless delivery of products and services. Additionally, you may be required to perform additional duties and special projects as assigned.



