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Open nowPosted 15 days ago

Customer Service Consultant

GlobalConnect

Where
Denmark
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Your applicationOpen nowCustomer Service ConsultantGlobalConnect · Denmark

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GlobalConnect's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 15 days ago

The posting

_Vil du hjælpe kunder godt videre og samtidig opbygge din viden om fiberinfrastruktur? Som Customer Service Consultant hos GlobalConnect bliver du en vigtig del af kundeoplevelsen i B2C Danmark.

_**For At Lykkes i Rollen Har Du

**

  • Solid mundtlig og skriftlig kommunikationsevne på dansk og engelsk.
  • En oprigtig interesse i at hjælpe kunder og finde løsninger på deres spørgsmål.
  • Evnen til at bevare roen og være professionel – også når du håndterer klager eller krævende kundesituationer.
  • Lyst og mulighed for at arbejde fuldt ud fra kontoret fem dage om ugen i København.

**Om rollen og teamet

**Du bliver en del af et lille men tæt team hvor samarbejde, læring og en professionel kundedialog er i centrum. Vi håndterer kundehenvendelser via telefon, e-mail og sociale medier. Vi hjælper kunder med blandt andet fakturaer, ordrer, aktivering af tjenester og serviceproblemer. Rollen rapporterer til lederen af Customer Service.

Hverdagen er varieret. Nogle sager kan løses hurtigt, mens andre kræver koordinering med flere interne afdelinger. Det kan være ved større serviceaktiveringer eller akutte tekniske problemer. Du får samtidig mulighed for at opbygge en indledende forståelse for GlobalConnects fiberinfrastruktur og netværksdrift.

**Det kommer du til at arbejde med

**

  • Besvare kundehenvendelser via telefon, e-mail og sociale medier.
  • Hjælpe kunder med spørgsmål om fakturaer, ordrer, aktivering og serviceproblemer.
  • Håndtere klager og repræsentere kunden i følsomme eller komplekse sager.
  • Arbejde i systemer som Sugar, NetAdmin og ServiceNow.
  • Samarbejde med andre afdelinger for at få kundesager løst effektivt.
  • Bidrage til videndeling, støtte til kolleger og løbende forbedring af processer.

**Hvem er du?

**Du er kundeorienteret, tydelig i din kommunikation og trives med at finde løsninger i en hverdag, hvor opgavernes intensitet kan være skiftende. Du arbejder struktureret og konstruktivt med både enkle spørgsmål og mere komplekse sager. Det er en fordel, hvis du har erfaring med kundeservice – fra en internetudbyder eller telekommunikationsvirksomhed.

Teknisk forståelse og en indledende forståelse for fiberteknik er en fordel, men det er ikke et krav. Det vigtigste er, at du er nysgerrig og har lyst til at lære mere om den infrastruktur, der forbinder mennesker, virksomheder og samfund.

Lyder det som dig? Så vil vi meget gerne høre fra dig.

**Praktisk information

**Rollen er fuldt ud kontorbaseret fem dage om ugen i København.

GlobalConnect tilbyder ikke relocation-pakke eller visumsponsorering til rollen.

I denne rolle får du mulighed for at kombinere kundeservice med indsigt i fiberinfrastruktur og digital forbindelse. Du bliver en del af et team, hvor hver kundehenvendelse er en mulighed for at skabe tillid og få tingene til at fungere.

Der er ikke behov for en motiveret ansøgning – send os blot dit CV eller din LinkedIn-profil.

Bliv en del af transformationen i den mest spændende virksomhed inden for kritisk digital infrastruktur i Nordeuropa. Søg i dag!

**About Us

**GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Posting text belongs to the employer. Removal requests: contact us.

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on GlobalConnect's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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