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Open nowPosted 422 days ago

Solutions Engineer

grove-and-grey10 open roles

Pay
$110,000 – $165,000 a yearly
Where
San Francisco, CA
Work mode
On site
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Your applicationOpen nowSolutions Engineergrove-and-grey · San Francisco, CA

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The clock on this job

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12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 422 days ago

The posting

About the Role

Our client is experiencing rapid growth—18x YoY customer count, with 5–8 new customers onboarding weekly. To keep pace, we’re hiring a Solutions Engineer / Implementation Lead to own customer implementations end-to-end while supporting sales, success, and product. This is a highly cross-functional, customer-facing role where you’ll wear many hats: sales engineer, onboarding lead, product feedback loop, and long-term success partner.

Responsibilities

  • Pre-Sales Support: Lead discovery calls, demos, and technical deep-dives with prospects.
  • Customer Onboarding: Own implementations from sales handoff to full deployment; configure integrations, train users, and ensure fast time-to-value.
  • Relationship Management: Build trusted relationships, identify risks/upsell opportunities, and ensure customer retention.
  • Project Management: Manage multiple parallel implementations with clear plans, milestones, and risk escalation.
  • Product Feedback: Capture customer insights and partner with engineering/product to drive roadmap improvements.
  • Process Improvement: Create scalable onboarding processes, documentation, and tooling to handle hundreds of customers efficiently.

What We’re Looking For

  • 2+ years experience at a software company, ideally a fast-growing SaaS startup.
  • 1+ year in a customer-facing role (onboarding, solutions engineering, success, or similar).
  • Strong project management and organizational skills; comfortable managing 15+ accounts at once.
  • Excellent communicator with empathy, patience, and customer-first instincts.
  • Curious, scrappy, and eager to learn industry-specific workflows quickly.
  • Bonus: experience with B2B SaaS implementations, APIs, SQL, Postman, or ERP/finance tools.

Why Join

  • Impact: Directly accelerate growth at a profitable, fast-scaling startup.
  • Ownership: Be the first dedicated hire in this function—shape processes from the ground up.
  • Team: Work alongside a highly technical, ambitious founding team with prior startup and big tech experience.
  • Growth: Gain front-row experience building a company with massive market opportunity and little direct competition.

Benefits

  • 90% healthcare coverage (multiple plan options)
  • 401k with 100% match up to 4%
  • Relocation bonus (Bay Area)
  • On-site gym (Peloton, squat rack, yoga setup, more)
  • Visa sponsorship available (H1B, TN, etc.)
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