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Open nowPosted 11 days ago

Agente de Processos e Negócios - MAWDY

Gupy (Portal de Vagas)61,497 open roles

Where
Mogi das Cruzes, São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowAgente de Processos e Negócios - MAWDYGupy (Portal de Vagas) · Mogi das Cruzes, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 11 days ago

The posting

📍 Modalidade: PresencialEstamos em busca de profissionais comunicativos, organizados e orientados a resultados para integrar nosso time de atendimento.Se você gosta de lidar com pessoas, resolver problemas e proporcionar uma excelente experiência ao cliente, essa oportunidade pode ser para você.

Responsabilidades e atribuições• Atender e contatar clientes,• Realizar procedimentos técnicos diversos de acordo com a solicitação recebida via e-mail e/ou telefone;• Registrar as ocorrências do atendimento aos clientes finais no sistema, discriminando as ações tomadase garantindo a assertividade na tabulação dos dados conf orme def inido na “árvore de tabulação”, bemcomo fazer a classif icação e a tabulação com o nível de gravidade da demanda e def inição do grauprioridade e criticidade do caso;• Monitorar se as áreas internas do cliente estão cumprindo as ações e os prazos previstos para atendimento das demandas.• Zelar pela integridade da sua senha de acesso as operações;• Seguir as normas e procedimentos administrativos das operações, conforme determinado pela empresa;• Manter sigilo sobre os assuntos relativos ao seu trabalho na empresa;• Desenvolver suas atividades visando atingir e superar as metas previstas, de acordo com os padrõesestabelecidos.

Requisitos e qualificaçõesBuscamos profissionais com ✔ Experiência ou conhecimento em atendimento ao cliente e/ou produtos e serviços da empresa✔ Boa organização e gestão do tempo✔ Comunicação verbal e escrita clara e objetiva✔ Empatia, paciência e foco na experiência do cliente✔ Habilidade de negociação e resolução de problemas

Diferencial Perfil proativo, comprometido com resultados e com interesse em desenvolvimento profissional.

Informações adicionaisEscala e Horário:Escala 6x1 - folgas alternadas sábado e Horário disponíveis:8:00 AS 14:2011:00 AS 17:2014:20 AS 20:40 15:20 AS 21:40Local de trabalho📍 Unidade Mogi IAv Pref. Carlos Ferreira Lopes, 490 – Vila Mogilar – Mogi das Cruzes (SP)Modalidade: PresencialPacote de benefícios: • Vale Transporte • Plano de saúde e odontológico • VR/VA • Wellhub (Gympass) • Convênio com SESC • Descontos em faculdades • Auxílio babá/creche • Plano de carreira

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