Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 19 hours agoWe saw it 61 min after it went up

Senior Account Manager - VIP

Hard Rock Digital57 open roles

Where
Hollywood, Florida, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Account Manager - VIPHard Rock Digital · Hollywood, Florida, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hard Rock Digital's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Hard Rock Digital postings stay open a median of 35 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 19 hours ago

Hard Rock Digital median: 35 days open

The posting

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, Games Powered by Past Motor Racing, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the position?

Key responsibilities include:

  • Manage relationships with a portfolio of High Value Customers active across Hard Rock Bet Florida Sportsbook and Games Powered by Past Motor Racing.
  • Responsible for managing a team of Account Managers, including coaching, development, and performance management to achieve portfolio KPI targets.
  • Drive increased customer satisfaction and loyalty through providing a professional and proactive account management service tailored to the customer needs and profile.
  • Grow customer value by proactively providing relevant offers that focus on retention, upsell and cross sell.
  • Conduct customer meetings to gain knowledge and build trust to the Hard Rock brand whilst responding promptly and effectively to incoming calls and emails.
  • Meet specific customer SLA’s including reactivation calls, welcome, upsell and account reviews.
  • Analyse customer activity against expected behaviour and take corrective action where required.
  • Work with Director – VIP to achieve KPI targets set against portfolio of customers including Actives, GGR, Retention and Reinvestment.
  • Create individual customer account plans to identify opportunities to drive retention and increased customer value.
  • Learn customers product pain points and wish list, understand their priorities and feedback to relevant stakeholders.
  • Provide regular customer feedback to Director, VIP regarding how to improve services for customers in line with Hard Rock Digital commercial strategy.
  • Continually seek opportunities to acquire new High Value Customers through existing portfolio and personal network

What are we looking for?

To be successful in this team you will require the following essential skills and experience:

  • As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
  • Minimum of 3 years' experience within the U.S. digital Sportsbook, Games Powered by Past Motor Racing, or Casino industry, or equivalent sales experience
  • Minimum of 3 years’s experience working with High Value Customer accounts, preferably with a network of VIP clients.
  • Minimum of 2 years’ experience managing a team.
  • Capable of facilitating and representing both customers and the business.
  • Natural personal skills to build strong professional relationships and identify commercial opportunities.
  • Clear understanding of commercial targets and creation of account plans.
  • Ability to influence customers through soft sales techniques.
  • Driven and motivated by a target and results driven environment.
  • Strong written and oral presentation skills with confidence to highlight areas of opportunity or concern to the wider management team.
  • Ability to interpret and analyse data to seek opportunities and make informed decisions.
  • Natural team player who is curious, energetic and keen to progress both oneself and team members.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

  • Competitive pay and benefits
  • Flexible vacation allowance
  • A hybrid / remote working environment
  • Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hard Rock Digital's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hard Rock Digital's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hard Rock Digital's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.