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ClosedPosted 6 days ago

Principal Design Researcher and Service Designer

Hays (Schweiz) AG

Where
Zug, ZG, Switzerland

This posting closed on 2026-10-24.

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This job: posted 6 days ago

The posting

Principal Design Researcher and Service Designer #

(m/f/d)

Freelance/temporary employment for a project

Zug

Start date: asap

Reference number: 898613/1

Responsibilities ###

  • Lead design research teams in large/global cross-chapters projects
  • Navigate the complexity of business objectives and customer needs and translate them into design decisions by applying a solid design thinking process aimed to successfully impact business and customer experience
  • Produce key deliverables and lead the client conversation within their discipline
  • Analyse and evaluate design challenges from multiple perspectives, and translate them quickly into granular activities for the team
  • Translate the client's expectations to detailed team day-to-day workstream work, and speak to this integration in future conversations
  • Coach cross-chapter team members and other designers around design methodologies and best practices contributing to their skills development
  • Lead practice discussions and potentially lead some aspects of team culture and rituals
  • Gather system-level information from multiple sources and communicate clearly to internal clients, users and customers
  • Define workshop goals and objectives, design and plan workshop exercises, facilitate workshop sessions and synthesize information to support strategic project decisions

Profile ###

  • Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design) with extensive experience in Med Tech or regulated environments
  • Ability to orchestrate the research activity across multiple projects and a proven track record in creating experience strategy based on customer insights
  • Ability to manage both qualitative and quantitative research methodologies and different data set integration
  • Ability to contribute to several products or services that have come to market with ownership of deliverables
  • Experience in guiding more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations
  • Great presentation skills and ability to communicate ideas, solutions and deliverables effectively and logically when asked to
  • Strategic thinker and results oriented, able to drive experience and business conversations
  • Great team player able to generate consensus and buy-in in complex organizational contexts
  • Curious and humble: develop a learner approach to research and design challenges
  • Creative problem solvers are able to look for the best solution to address the challenge

Benefits ###

  • Dynamic and innovative market environment
  • A very renowned company

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