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Open nowPosted 3 days agoWe saw it 2 min after it went up

Senior Client Success Manager

Heartbeat Health29 open roles

Where
remote
Work mode
Remote
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Your applicationOpen nowSenior Client Success ManagerHeartbeat Health · remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Heartbeat Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Heartbeat Health postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 3 days ago

Heartbeat Health median: 9 days open

The posting

About Us:

About the Role:

  • Serve as the day-to-day lead and trusted advisor for your clients, managing questions, workflow support, and operational escalations with ownership and follow-through
  • Drive adoption and activation, helping clients get the most from Heartbeat and move their programs forward
  • Build clinical and operational buy-in with client stakeholders, and surface risks and opportunities early
  • Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded
  • Partner closely with your VP/SVP of Strategic Accounts on renewal readiness, expansion identification, executive narratives, and issue resolution, while they lead commercial strategy and high-severity escalations
  • Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences
  • Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives
  • Design and implement process improvements that increase efficiency, scalability, and client retention
  • Act as a leader and role model within Client Success by sharing best practices, supporting teammates, and helping onboard new colleagues
  • Contribute to departmental goals, planning, and capacity discussions to support company growth

About You:

  • 6 to 8 years of experience in Client Success, Customer Success, Account Management or a related client-facing function, ideally within a fast-growing or digital health environment
  • Proven success managing complex client relationships day to day and driving initiatives that improve adoption, outcomes, and retention
  • Leadership presence and the ability to influence without authority, with experience mentoring or coaching peers (people management experience is not required)
  • Exceptional communication skills, verbal, written, and interpersonal, with the ability to influence at all levels
  • Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments
  • Analytical thinker with a creative approach to problem-solving and process design
  • Collaborative partner who works well alongside strategic account leadership and cross-functional teams
  • Bachelor’s degree or equivalent required; Master’s degree a plus
  • Sense of humor and collaborative spirit a must
  • Willing to travel up to 20%, typically 1 to 3 trips per quarter for client meetings, onsite business reviews, and team gatherings

About our Culture:

  • We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
  • We are fast-paced & agile: we move quickly, iterate often, and value experimentation
  • We are remote-first: ownership, autonomy, and trust are at the core of how we operate
  • We care about diversity: diversity allows us to build an excellent patient experience
  • We care about each other: we are stronger together through a culture of mutual respect and active support.
  • We invest in our people: Eligible employees have access to a competitive benefits package, including medical, dental, and vision coverage, paid time off, paid holidays, sick time, a 401(k), and additional benefits designed to support you and your family.
  • We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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One press. We do the rest.

  1. A CV for this posting

    Written against Heartbeat Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Heartbeat Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Heartbeat Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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