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Open nowPosted 18 days ago

Technology Solutions Analyst-EST

Heartbeat Health29 open roles

Where
remote
Work mode
Remote
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Your applicationOpen nowTechnology Solutions Analyst-ESTHeartbeat Health · remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Heartbeat Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Heartbeat Health postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 18 days ago

Heartbeat Health median: 9 days open

The posting

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Role

  • Technical Support: Triage and resolve employee support requests, escalating issues as needed and keeping colleagues informed through resolution. Troubleshoot issues across Google Workspace, Slack, Zoom, and other SaaS applications, collaborating with the technology team on more complex problems.
  • Identity and Access Management: Support employee onboarding and offboarding by managing account creation, permissions, group memberships, multi-factor authentication, and timely access removal. Assist with quarterly access reviews by gathering records, resolving outstanding questions, and documenting findings and changes.
  • Device Management: Manage the employee laptop lifecycle, including setup, shipping, maintenance, and recovery. Utilize device-management tools to maintain accurate inventory, apply configurations, and ensure devices remain current and secure.
  • Systems Administration: Support the administration of cloud-based applications, including user provisioning, license management, configuration updates, and routine system health checks.
  • Security and Compliance: Assist with security-awareness initiatives, vendor reviews, and security assessments in collaboration with the technology team. Support adherence to company security policies and best practices.
  • Process Improvement: Identify recurring technical issues, manual processes, and opportunities to improve business systems and workflows. Collaborate with cross-functional teams to implement solutions that improve efficiency and the employee experience.
  • Documentation: Develop and maintain standard operating procedures, troubleshooting guides, runbooks, and knowledge-base articles to ensure consistent processes, support knowledge sharing, and enable employees to resolve common technical issues independently.
  • Availability: Must be able to work Monday through Friday, 9 am to 5 pm EST.

About You

  • Professional Experience: 1+ years of professional IT experience, including help desk support, technical support, or IT administration. Experience gained through internships, part-time roles, or similar hands-on positions is also relevant.
  • IT Fundamentals: Basic familiarity with account provisioning and deprovisioning, computer setup and troubleshooting, and SaaS application configuration.
  • Security Knowledge: Understanding of basic IT security concepts, including device management, access controls, multi-factor authentication, and software patching.
  • Organization and Prioritization: Strong organizational skills with the ability to manage competing requests, prioritize tasks, follow through on responsibilities, and escalate issues when appropriate.
  • Communication Skills: Ability to clearly communicate technical information and troubleshooting steps to nontechnical colleagues in a professional and approachable manner.
  • Problem-Solving and Adaptability: Demonstrated curiosity, willingness to learn, and ability to troubleshoot problems, seek guidance when needed, and apply feedback to continuously improve.

About Our Culture

  • We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
  • We are fast-paced & agile: we move quickly, iterate often, and value experimentation
  • We are remote-first: ownership, autonomy, and trust are at the core of how we operate
  • We care about diversity: diversity allows us to build an excellent patient experience
  • We care about each other: we are stronger together through a culture of mutual respect and active support.
  • We invest in our people: Eligible employees have access to a competitive benefits package, including medical, dental, and vision coverage, paid time off, paid holidays, sick time, a 401(k), and additional benefits designed to support you and your family.
  • We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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One press. We do the rest.

  1. A CV for this posting

    Written against Heartbeat Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Heartbeat Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Heartbeat Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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