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Open nowPosted 21 hours ago

Responsable Centre de Contrôle et des Interventions

Heetch21 open roles

Where
Abidjan
Work mode
On site
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Your applicationOpen nowResponsable Centre de Contrôle et des InterventionsHeetch · Abidjan

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Heetch postings stay open a median of 3 days.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 21 hours ago

Heetch median: 3 days open

The posting

À propos de Fleetch

Fleetch est une filiale du groupe H, acteur majeur de la mobilité urbaine en Afrique. Fleetch possède une flotte de plusieurs centaines de véhicules opérés en VTC par des chauffeurs en location ou en Drive to Own (travaillé-payé). Nous possédons des véhicules Suzuki et une cinquantaine de véhicules électriques.

Nos valeurs

  • Make it happen : nous allons au bout des choses
  • Think Different : nous remettons en question, créons, explorons
  • Be kind : nous nous soutenons les uns les autres
  • Play for the team : parce que l'aventure est plus belle ensemble

Contexte

Fleetch crée à Abidjan un Centre de Contrôle et d'Opérations. Sa mission : suivre en temps réel les balises GPS de la flotte, faire respecter les règles de circulation (zone autorisée, kilométrage, vitesse), bloquer les véhicules quand c'est nécessaire et les récupérer rapidement sur le terrain.

Ton rôle

Tu construis et tu diriges le Centre de Contrôle. Tu encadres l'analyste contrôle et les agents d'intervention, et tu coordonnes toutes les interventions terrain.

Tes missions

  • Piloter le centre : organiser les plannings (7j/7, astreintes), fixer les priorités, faire appliquer les procédures.
  • Superviser les alertes GPS (Fleeti, Mapping Control) : balise désactivée, sortie de zone, excès de vitesse, kilométrage, stationnement hors zone.
  • Valider les blocages de véhicules, toujours à l'arrêt et en sécurité.
  • Coordonner les interventions : envoyer les agents sur place et suivre la récupération des véhicules jusqu'au parc.
  • Gérer les cas difficiles avec les équipes Opérations : chauffeurs récidivistes, litiges, sanctions.
  • Suivre les résultats : reporting hebdomadaire (délais d'intervention, balises actives, packs kilométriques vendus) et propositions d'amélioration.

Profil recherché

  • Bac+3 minimum (logistique, transport, gestion, sécurité ou équivalent)
  • 3 ans d'expérience minimum en gestion de flotte, entreprise de sécurité, centre de supervision, sécurité ou opérations terrain
  • Expérience en management d'équipe
  • À l'aise avec les outils de géolocalisation et Excel / Google Sheets
  • Très bonne connaissance d'Abidjan
  • Rigueur, fermeté, calme sous pression
  • Permis B obligatoire

Conditions

  • Poste basé à Abidjan, au bureau Fleetch (Cocody Riviera)
  • Rémunération selon profil
  • Démarrage : dès que possible

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