The posting
Who are we:
Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!
Are you looking for a challenge? That's what we offer!
Prinect Color Specialist
Department: Prinect Service Reports To: Manager, Prinect Service Location: Corporate- Marietta / Customer Sites Throughout the United States FLSA Status: Exempt Salary: 85-100k
Position Summary
The Prinect Color Specialist is responsible for delivering color management consulting, implementation, training, and technical support services for Heidelberg Prinect Production and Sheetfed customers. This position helps customers optimize color workflows, improve print consistency, and achieve high-quality color reproduction through the effective use of Heidelberg color management solutions. The role requires extensive customer interaction, strong technical expertise, and the ability to travel frequently to customer locations throughout the United States.
Essential Duties and Responsibilities
- Conduct on-site customer training for press calibration, proofing systems, device calibration, and color workflow optimization.
- Implement and maintain color management solutions within the Heidelberg Prinect ecosystem.
- Troubleshoot color workflow, print quality, and software-related issues.
- Provide advanced technical support to customers and internal support teams.
- Assist with escalation and resolution of customer-reported issues, software enhancements, and product defects.
- Create and maintain training materials, user guides, and best-practice documentation.
- Document customer activities, project updates, training sessions, and service recommendations.
- Support Sales Representatives and Project Managers with customer evaluations, solution recommendations, and professional color management opportunities.
- Conduct workflow audits to identify process improvements, reduce waste, and enhance productivity.
- Deliver consulting services improve customer workflow efficiency and color performance.
- Collaborate with internal departments to ensure successful customer implementation and ongoing support.
- Perform additional duties as assigned.
Required Qualifications
- Strong knowledge of color theory and color management principles.
- Experience with print production systems and workflows.
- Understanding of prepress, pressroom, postpress, and computer-to-plate (CtP) operations.
- Experience delivering technical training and customer education programs.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to build strong customer relationships.
- Ability to manage multiple projects and priorities independently.
- Proficiency with Microsoft Office applications.
Preferred Qualifications
- Experience with Heidelberg Prinect Color Toolbox and Heidelberg color management services.
- Experience implementing industry-standard color workflows in commercial printing environments.
- Experience working for a printing technology or workflow software provider.
- Degree or certification in Print Management, Graphic Communications, or a related field.
Core Competencies
- Technical expertise
- Customer focus
- Problem solving
- Project management
- Communication skills
- Training and presentation skills
- Collaboration and teamwork
- Adaptability
- Time management
- Attention to detail
Travel Requirements
- Up to 90% travel within the United States
- Company Car Provided
Working Conditions
- Work is performed in customer print production facilities, manufacturing environments, offices, and remote locations.
- Occasional evening and weekend work may be required to support customer schedules and project deadlines.
Equal Employment Opportunity
Heidelberg is committed to providing equal employment opportunities to all employees and applicants and maintaining a workplace free from discrimination and harassment.
ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.
EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.
