Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 34 hours ago

IT Operations Support Manager

HelloConnect Inc.21 open roles

Where
Taguig, Metro Manila, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Operations Support ManagerHelloConnect Inc. · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HelloConnect Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 34 hours ago

The posting

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

This position is responsible for overseeing the IT Support function for HelloConnect across the Philippines and to align governance and processes to the HelloFresh Group.

The primary focus of the IT team is to deliver value to the organization by enabling users to work effectively and securely. This is achieved through prioritising timely support, system stability, user satisfaction, continuous improvement, and collaboration. This role will require occasional travel and out of hours work to accommodate global interactions and critical support.

The IT Operations Support Manager has 2 direct reports that lead a team of IT Engineers to provide the front line of 24x7 user support with a primary role of Incident response, user management, and IT Asset Management for HelloConnect.

Key Responsibilities

  • Team Leadership & Development: Provide vision and direction for the IT support team, setting clear goals and expectations. You will manage the team's schedule, conduct performance reviews, and mentor team members to support their professional growth.
  • IT Project Management: Lead a variety of IT projects, including cost-saving initiatives, facilities upgrades, new office setups, and technology installations (e.g., video conferencing).
  • High-Level Support: Act as a point of escalation for complex issues and provide strategic support to Back Office and Operations Managers to align IT initiatives with business goals.
  • Procurement & Asset Management: Lead the procurement process for all IT-related hardware and software. Maintain a proactive approach to stock management, including devices for new hires and hardware lifecycle management.
  • Operational Support: Provide coverage for the IT team during staffing shortages, ensuring 24/7 operational efficiency.
  • Documentation & Process Improvement: Ensure all IT procedures, systems, and support processes are thoroughly documented. Identify and implement opportunities for process improvement and standardization.
  • Global IT Alignment: Ensure team adherence and alignment with global IT policies and best practices. Keep the local SOPs and team aligned with policies and practices as they evolve.
  • Ongoing Performance Improvement: Monitor IT Support performance and optimize for efficiency and user satisfaction.

Required Skills & Experience

  • Proven experience in a team lead or supervisory role.
  • Ability to manage a 24/7 operational team with a focus on positive behavior and tackling new challenges.
  • Knowledge of PEZA compliance for asset management.
  • Experience with Mobile Device Management (MDM) and JAMF profile creation.
  • Familiarity with PABX systems and infrastructure such as CCTV, biometrics, WiFi, and printers.
  • Experience with Google Workspace, Jira Atlassian, and Slack.
  • Willingness to work on-site shifts as needed.
  • A strong background in project management and ITIL is a significant plus.

#hcindexed

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against HelloConnect Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HelloConnect Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HelloConnect Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.