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Open nowPosted 1717 days ago

客服

hellotalk/index47 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now客服hellotalk/index · Shenzhen, Guangdong, Chinese Mainland
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on hellotalk/index's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 1717 days ago

The posting

1、 根据运营目标和计划,负责公司移动互联网产品APP(HelloTalk)客服+社区维护工作; 2、 通过应用中心、邮件回复等方式处理用户投诉、用户不当使用等问题; 3、 负责公司APP(HelloTalk)产品的用户使用数据收集、处理、分析工作,定期形成业务报告,提供业务发展建议; 4、 根据用户使用及投诉情况,协助撰写相关改进方案。

1、 大专及以上学历,语言类相关专业,英语客服需达到大学英语四级同等读写水平,小语种客服英语等级不做要求; 2、 有良好的沟通能力及服务意识; 3、 强烈的责任心和团队协作精神,愿意接受挑战性的工作,能够及时高效完成任务; 4、 熟悉移动互联网行业规则,熟悉应用类产品用户使用习惯,拥有一定的产品运营数据分析能力; 5、 具备良较好的逻辑思维与分析能力,以及善于创新的思维方向; 6、 有客服经验者优先。

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