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Open nowPosted 32 hours agoWe saw it 97 min after it went up

Technical Support Representative

Helpware41 open roles

Where
Taguig, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support RepresentativeHelpware · Taguig, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Helpware's own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Helpware postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 32 hours ago

Helpware median: 13 days open

The posting

Position Title Technical Support Representative

Job Level - Tier L1

Position Summary

As a Tier 1 Technical Support Representative, you will be the first point of contact for customers

seeking technical assistance. The role involves addressing basic technical issues, providing

troubleshooting guidance

Specific Responsibilities

  • Provide day-to-day technical support through the client's IT ticketing system.
  • Support, install, maintain, troubleshoot, and document PC hardware, operating systems, software applications, printers, peripherals, and phones across the organization.
  • Deliver technical support to employees and locations throughout the U.S. in a remote support environment.
  • Perform basic network, systems, and application administration tasks as needed.
  • Collaborate with team members, end users, and hospitality guests to diagnose and resolve technical issues.
  • Provide technical assistance, problem resolution, and user training in person, over the phone, and through remote support channels.
  • Maintain a hands-on, guest-facing approach while delivering excellent customer service and support.
  • Communicate effectively with users, ensuring issues are addressed thoroughly and professionally.
  • Perform duties under the direction of the IT Help Desk Manager and, when required, senior IT staff.
  • Provide occasional after-hours and weekend support.
  • Perform other duties as assigned.
  • Entry-level candidates may be considered; however, a minimum of two years of desktop support experience is preferred.

QUALIFICATIONS

  • High school diploma or equivalent; additional education in a technical field is a plus.
  • Certifications in relevant technologies or products are a plus
  • 1+ year of experience in a technical support or service role
  • Experience working with CRM, any ticket system is preferred
  • Basic troubleshooting skills

Required Soft Skills

  • Proactive approach
  • Empathetic individuals
  • Problem-solving skills
  • Organizational skills
  • Multitasking

Required Hard Skills

  • Basic computer skills
  • Excellent verbal and/or written communication skills
  • Basic knowledge of industry-specific software/tools
  • Familiarity with company-specific software/tools
  • Ability to convey technical information clearly
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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