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Open nowPosted 106 days ago

Recepcionista - Hyatt Regency Barcelona Tower

Hesperia World73 open roles

Where
L'Hospitalet de Llobregat, Spain
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Your applicationOpen nowRecepcionista - Hyatt Regency Barcelona TowerHesperia World · L'Hospitalet de Llobregat, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hesperia World's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Hesperia World postings stay open a median of 4 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 106 days ago

Hesperia World median: 4 days open

The posting

Forma parte de uno de los hoteles de referencia para el segmento corporativo y de eventos en Barcelona. En Hyatt Regency Barcelona Tower trabajarás en un entorno internacional, dinámico y orientado a la excelencia en el servicio. Si te motiva el ritmo urbano, los grandes retos operativos y el trabajo en equipo, aquí podrás desarrollar una carrera sólida dentro de la hospitalidad de alto nivel.

La misión del puesto se concreta en gestionar la estancia del cliente desde el check in hasta su check out. Como principales funciones destacan:

· Identificar y dar la bienvenida a todos los huéspedes y visitas del hotel

· Reconocer a los clientes repetitivos y World of Hyatt

· Preasignación de habitaciones

· Atender todos los requerimientos de los huéspedes antes, durante y después de su estancia en el hotel

· Manejar la caja de recepción (cobro de clientes, cambios de divisas, etc.)

· Atender a las llamadas telefónicas, faxes y e-mail cogiendo reservas de habitaciones, restaurante y de servicios internos cuando sea necesario

· Promoción de todos los servicios del hotel

· Ofrecer información de los servicios del hotel e información turística de la ciudad

· Realización check-in y check-out a los huéspedes

· Atender quejas y sugerencias de los clientes y remitirlas a su superior en el caso de no poder solventarlas

· Facturación y Cuadre diario de la caja y demás servicios ofrecidos en recepción (parking, gimnasio, etc.)

Requisitos:

· Formación en Hostelería: Deseable Técnico Superior en Restauración, FPII Hostelería y Turismo, Ciclo Formativo de Grado Superior.

· Nivel medio de inglés, plus otros idiomas.

· Orientación al cliente, entusiasmo e iniciativa.

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